Field Service Manager: People-Driven Ops & Customer Care

Deanna Nesbit & Associates, Inc., LLC; Huber Heights (OH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Benefits start day one

Job summary

Deanna Nesbit & Associates in Huber Heights, Ohio is seeking a Field Service Manager to lead a field service team of technicians, focusing on customer care and operational excellence.

You will mentor technicians, coordinate scheduling, ensure safety and quality, and help translate customer needs into service quotes and estimates. The role offers growth and a chance to partner with branch leadership in a dynamic service environment.

Qualifications

• Proven experience leading, mentoring, and developing employees.
• Experience managing a field service workforce is desirable.
• Strong scheduling, organization, and follow-through.
• Excellent customer-facing communication skills.
• Ability to manage multiple priorities while keeping people and customers in focus.
• Comfortable learning technical products and terminology.
• Ability to work effectively with experienced technicians and earn their trust.
• Strong problem-solving and decision-making skills.
• Commitment to safety and quality.
• Good computer proficiency.
• Valid driver’s license.

Responsibilities

• Lead, mentor, and develop a team of Field Service Technicians and Lead Technicians.
• Coordinate technician schedules and help ensure customer commitments are met.
• Build a culture of accountability, communication, safety, and customer service.
• Serve as a primary point of contact for customers and visit customer locations as appropriate.
• Work with technicians to understand customer needs and recommended repairs.
• Learn the technical aspects of the business to assist with service quotes and estimates.
• Recruit, interview, onboard, coach, and evaluate field service employees. Ensure technicians have the training and resources they need to be successful.
• Review service work and approve invoicing prior to billing.
• Support dispatch when needed.
• Ensure company service vehicles are properly maintained and operated safely.
• Help manage service contracts and key customer relationships.
• Partner with branch leadership to continuously improve field service operations.

Skills

Leadership

People management

Customer-facing communication

Scheduling & organization

Safety & quality

Computer proficiency

Driver's license

Job description

Deanna Nesbit & Associates in Huber Heights, Ohio is seeking a Field Service Manager to lead a field service team of technicians, focusing on customer care and operational excellence.

You will mentor technicians, coordinate scheduling, ensure safety and quality, and help translate customer needs into service quotes and estimates. The role offers growth and a chance to partner with branch leadership in a dynamic service environment.