Copy of Service Manager

Jobot; Fairhaven (MA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Bonus opportunity

Leadership role

Growth potential

Competitive salary

Job summary

Jobot is seeking a Service Manager to oversee field service operations and technician performance for a growing commercial services organization in Columbus, OH. This hands-on leadership role ensures staffing, scheduling, and completion of service calls while maintaining safety, productivity, quality, and customer satisfaction.

You will coach technicians, manage dispatch, monitor KPIs, and partner with branch leadership to drive staffing, performance, and process improvements across the Columbus

Qualifications

• Leadership in field service environment
• Experience managing technicians or skilled trades
• Strong dispatch, scheduling, and workforce planning
• Customer-facing experience including escalations and service issues
• Experience tracking productivity, labor hours, and KPIs
• Knowledge of OSHA requirements and field-service safety practices

Responsibilities

• Directly lead, coach, and develop field service technicians
• Oversee daily service operations, dispatch, scheduling, and technician assignments
• Monitor technician productivity, utilization, labor hours, and KPIs
• Ensure service calls completed safely, efficiently, and per customer expectations
• Work with customers to understand service needs and resolve escalated issues
• Coordinate emergency and priority service requests
• Ensure staffing and coverage based on workload
• Support technician hiring, onboarding, and performance management
• Establish accountability around productivity, quality, attendance, and customer service
• Monitor work orders and service activity through NetSuite and other field-service tech
• Ensure accurate documentation and completion of service records
• Identify bottlenecks and implement process improvements
• Maintain OSHA and safety compliance
• Partner with branch leadership on staffing, financials, customer retention, and goals
• Track and report service KPIs and labor-hour performance

Skills

Leadership experience

Manage technicians

Dispatch & scheduling

Customer-facing

KPI tracking

NetSuite FSM

OSHA safety

People management

Commercial field-service

Tools

NetSuite

Job description

Service Manager - Commercial Field Service | Lead Technicians & Service Operations

This Jobot Job is hosted by: Melissa Thavenius

Salary: $85,000 - $110,000 per year

A bit about us:

Our client is a growing, private equity-backed commercial services organization specializing in commercial doors, loading docks, access control, and related field services. The organization is expanding through both organic growth and strategic acquisitions while investing in stronger systems, processes, and local leadership.

Why join us?

• $85,000-$110,000 base salary
• 10- 20% annual bonus opportunity
• Growing PE-backed organization with continued expansion
• High-visibility leadership role with direct ownership of service operations
• Opportunity to lead and develop a team of field technicians
• Strong mix of people leadership, operations, and customer interaction
• Ability to directly impact technician productivity, service quality, and customer satisfaction
• Opportunity to help establish and improve processes within a growing Columbus operation

Job Details

We are seeking an experienced Service Manager to oversee field service operations and technician performance for a growing commercial service organization in Columbus, OH.

This is a hands-on operations leadership position responsible for ensuring service calls are appropriately staffed, scheduled, and completed while maintaining high standards for safety, productivity, quality, and customer satisfaction.

The Service Manager will work closely with technicians, dispatch, customers, branch leadership, and other internal teams to keep the operation running efficiently.

Responsibilities include:

• Directly lead, coach, and develop field service technicians
• Oversee daily service operations, dispatch, scheduling, and technician assignments
• Monitor technician productivity, utilization, labor hours, and overall service KPIs
• Ensure service calls are completed safely, efficiently, and according to customer expectations
• Work directly with customers to understand service needs and resolve escalated issues
• Coordinate emergency and priority service requests
• Ensure appropriate staffing and technician coverage based on workload
• Support technician hiring, onboarding, training, and performance management
• Establish accountability around productivity, quality, attendance, and customer service
• Monitor work orders and service activity through NetSuite and other field-service technology
• Ensure accurate documentation, reporting, and completion of service records
• Identify operational bottlenecks and implement process improvements
• Maintain OSHA and company safety compliance across field operations
• Partner with branch leadership on staffing, financial performance, customer retention, and operational goals
• Track and report service KPIs and labor-hour performance

What We're Looking For:

• Previous leadership experience within a field service environment
• Experience directly managing technicians or skilled trades employees
• Strong understanding of service dispatch, scheduling, and workforce planning
• Customer-facing experience, including handling escalations and resolving service issues
• Experience tracking technician productivity, labor hours, utilization, and KPIs
• Strong technology aptitude with experience using NetSuite or a comparable ERP/FSM platform
• Knowledge of OSHA requirements and field-service safety practices
• Strong communication and people-management skills
• Ability to balance technician needs, customer expectations, and operational priorities
• Commercial field-service experience preferred

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, and local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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