Copy of Service Manager

Australia-Employment; Fairhaven (MA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Annual bonus (10-20%)

Job summary

Jobot is seeking a Service Manager to lead day-to-day field service operations in a growing commercial services organization. You will directly supervise technicians, manage dispatch, and drive safety, productivity, and customer satisfaction on-site in Fairhaven, MA.

The role focuses on staffing, scheduling, KPI tracking, and process improvements, with a strong emphasis on leadership and customer interaction. A competitive base salary and bonus opportunities accompany responsibilities and growth.

Qualifications

• Leadership experience in a field service environment
• Experience directly managing technicians or skilled trades employees
• Strong understanding of service dispatch, scheduling, and workforce planning
• Customer-facing experience, including handling escalations and resolving service issues

Responsibilities

• Directly lead, coach, and develop field service technicians
• Oversee daily service operations, dispatch, scheduling, and technician assignments
• Monitor technician productivity, utilization, labor hours, and overall service KPIs
• Ensure service calls are completed safely, efficiently, and according to customer expectations
• Work directly with customers to understand service needs and resolve escalated issues
• Coordinate emergency and priority service requests
• Establish accountability around productivity, quality, attendance, and customer service
• Monitor work orders and service activity through NetSuite and other field-service technology
• Ensure accurate documentation, reporting, and completion of service records
• Identify operational bottlenecks and implement process improvements
• Maintain OSHA and company safety compliance across field operations
• Partner with branch leadership on staffing, financial performance, customer retention, and operational goals
• Track and report service KPIs and labor-hour performance

Skills

Leadership

Field service

Dispatch scheduling

NetSuite

OSHA knowledge

Customer service

KPI tracking

People management

Tools

NetSuite

Job description

Copy of Service Manager

$85000 - $110000 per year | Fairhaven, MA | On-site | Permanent

Service Manager - Commercial Field Service | Lead Technicians & Service Operations

A bit about us:

Our client is a growing, private equity-backed commercial services organization specializing in commercial doors, loading docks, access control, and related field services. The organization is expanding through both organic growth and strategic acquisitions while investing in stronger systems, processes, and local leadership.

We are looking for a Service Manager to lead the day-to-day service operation in the Columbus market, with direct responsibility for field technicians, scheduling, customer service, safety, and overall department performance.

Why join us?

• $85,000-$110,000 base salary
• 10-20% annual bonus opportunity
• Growing PE-backed organization with continued expansion
• High-visibility leadership role with direct ownership of service operations
• Opportunity to lead and develop a team of field technicians
• Strong mix of people leadership, operations, and customer interaction
• Ability to directly impact technician productivity, service quality, and customer satisfaction
• Opportunity to help establish and improve processes within a growing Columbus operation

Job Details

We are seeking an experienced Service Manager to oversee field service operations and technician performance for a growing commercial service organization in Columbus, OH.

This is a hands-on operations leadership position responsible for ensuring service calls are appropriately staffed, scheduled, and completed while maintaining high standards for safety, productivity, quality, and customer satisfaction.

The Service Manager will work closely with technicians, dispatch, customers, branch leadership, and other internal teams to keep the operation running efficiently.

Responsibilities include:

• Directly lead, coach, and develop field service technicians
• Oversee daily service operations, dispatch, scheduling, and technician assignments
• Monitor technician productivity, utilization, labor hours, and overall service KPIs
• Ensure service calls are completed safely, efficiently, and according to customer expectations
• Work directly with customers to understand service needs and resolve escalated issues
• Coordinate emergency and priority service requests
• Ensure appropriate staffing and technician coverage based on workload
• Support technician hiring, onboarding, training, and performance management
• Establish accountability around productivity, quality, attendance, and customer service
• Monitor work orders and service activity through NetSuite and other field-service technology
• Ensure accurate documentation, reporting, and completion of service records
• Identify operational bottlenecks and implement process improvements
• Maintain OSHA and company safety compliance across field operations
• Partner with branch leadership on staffing, financial performance, customer retention, and operational goals
• Track and report service KPIs and labor-hour performance

What We're Looking For:

• Previous leadership experience within a field service environment
• Experience directly managing technicians or skilled trades employees
• Strong understanding of service dispatch, scheduling, and workforce planning
• Customer-facing experience, including handling escalations and resolving service issues
• Experience tracking technician productivity, labor hours, utilization, and KPIs
• Strong technology aptitude with experience using NetSuite or a comparable ERP/FSM platform
• Knowledge of OSHA requirements and field-service safety practices
• Strong communication and people-management skills
• Ability to balance technician needs, customer expectations, and operational priorities
• Commercial field-service experience preferred

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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