Senior Field Service Lead – MedTech & EP Systems

Johnson & Johnson MedTech; Houston (TX); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Company car

Job summary

Johnson & Johnson MedTech is seeking a Field Service Team Leader to supervise a team of Field Service Engineers across multiple locations, ensuring installation, service, and repair of cardiovascular products. The role requires travel and strong leadership to manage customer expectations and service delivery.

The ideal candidate has a background in biomedical engineering or related field, experience in electrophysiology or cardiology, and proven project management and communication skills.

Qualifications

• Vocational/Trade Certificate with related work experience.
• Associate degree with 6 years’ experience in Cardiology or Electrophysiology.
• Bachelor’s degree in Biomedical Engineering or Electronics is preferred.

Responsibilities

• Supervise and lead a team of Field Service Engineers in the assigned region.
• Install, operate, repair and modify equipment as required.
• Coordinate regional schedules to support all products and services.
• Respond to emergency service requests and troubleshoot issues.
• Guide customers including doctors and hospital engineers to maintain satisfaction.

Skills

Project Management

Leadership

Customer service

Communication skills

Travel ability

Team supervision

Problem solving

Education

Vocational/Trade Certificate

Associate degree in Cardiology/EP

Bachelor’s degree in Biomedical Engineering/Electronics

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Service Management System

Job description

Johnson & Johnson MedTech is seeking a Field Service Team Leader to supervise a team of Field Service Engineers across multiple locations, ensuring installation, service, and repair of cardiovascular products. The role requires travel and strong leadership to manage customer expectations and service delivery.

The ideal candidate has a background in biomedical engineering or related field, experience in electrophysiology or cardiology, and proven project management and communication skills.