Field Service Team Leader - Cardiovascular MedTech

Johnson & Johnson MedTech; Los Angeles (CA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Company car through Fleet program

Job summary

Johnson & Johnson MedTech is seeking a Field Service Team Leader to guide a team of field service engineers in support of electrophysiology and cardiovascular systems across a nationwide territory. This field-based role includes installation, service, and repair of MedTech products, requiring strong leadership and customer-facing abilities.

Responsibilities include managing schedules, performing maintenance, and driving continuous improvement while traveling to multiple cities.

Qualifications

• Bachelor’s degree (preferred) in Biomedical Engineering, Electronics/Electrical, or Computer.
• Associate degree with 6 years’ experience in Cardiology or Electrophysiology.
• Vocational/Trade Certificate or equivalent healthcare/biomed background.
• Strong leadership and project management capabilities are essential.
• Excellent communication and customer-facing skills required.

Responsibilities

• Supervise a team of Field Service Engineers and manage account schedules.
• Install, operate, repair and modify equipment within assigned territory.
• Coordinate regional work to support Biosense Webster products.
• Respond to emergency service requests and troubleshoot issues.
• Provide guidance to clinicians and biomedical staff to ensure satisfaction.
• Develop preventive maintenance plans and maintain service records.
• Contribute to design improvements and product feedback.
• Lead field training, require travel and on-site support as needed.
• Ensure compliance with Health, Safety and Environmental guidelines.

Skills

Project Management

Leadership

Communication skills

Customer service experience

English verbal and written

Problem solving

Education

Bachelor’s degree in Biomedical Engineering or Electronics/Electrical or Computer

Associate degree with Cardiology/Electrophysiology focus

Vocational/Trade Certificate

Tools

Microsoft Office (Word, Excel, Access)

Digital Voltmeter (DVM)

Job description

Johnson & Johnson MedTech is seeking a Field Service Team Leader to guide a team of field service engineers in support of electrophysiology and cardiovascular systems across a nationwide territory. This field-based role includes installation, service, and repair of MedTech products, requiring strong leadership and customer-facing abilities.

Responsibilities include managing schedules, performing maintenance, and driving continuous improvement while traveling to multiple cities.