MedTech Field Service Team Lead (Electrophysiology)

Antler Co; Denver (CO); Hybrid; USD 110,000 - 140,000; Full time

Job summary

Johnson & Johnson's Cardiovascular/MedTech division seeks a Field Service Team Leader to guide a team of Field Service Engineers in installation, service, and repair of Electrophysiology equipment across multiple U.S. locations.

This field-based leadership role emphasizes customer satisfaction, adherence to safety, and continuous service delivery excellence. You will mentor engineers, manage schedules, respond to emergencies, and drive preventive maintenance programs while collaborating with

Qualifications

• Bachelor's degree preferred in Biomedical Engineering or Electronics/Electrical or Computer.
• Experience in Cardiology or Electrophysiology or hospital biomed environment is a plus.
• Strong leadership, scheduling, and field service skills required.

Responsibilities

• Supervise and work with a team of Field Service Engineers in Managing Account Schedule.
• Install, operate, repair and modify equipment within assigned territory.
• Manage region and schedule to support Biosense Webster products and service delivery.
• Respond to emergency service requests, troubleshoot causes and take corrective action.
• Guide customers including doctors and nurses, ensuring satisfaction and proper escalation.
• Devise preventive maintenance programs and maintain service records.
• Assist with design improvements and feedback to product teams.
• Lead on-site training and regional service area management.

Skills

Project management

Leadership

Communication skills

Customer service experience

Data analysis experience

English verbal and written

Negotiation and collaboration

Problem solving

PC proficiency

Microsoft Office (Word, Excel, Access)

Education

Bachelor’s degree in Biomedical Engineering or Electronics/Electrical or Computer

Associate degree with 6 years’ experience in Cardiology or Electrophysiology

Vocational/Trade Certificate with 4/6 years related work experience

Tools

Microsoft Office Suite

PCs / Laptops for field service

Job description

Johnson & Johnson's Cardiovascular/MedTech division seeks a Field Service Team Leader to guide a team of Field Service Engineers in installation, service, and repair of Electrophysiology equipment across multiple U.S. locations.

This field-based leadership role emphasizes customer satisfaction, adherence to safety, and continuous service delivery excellence. You will mentor engineers, manage schedules, respond to emergencies, and drive preventive maintenance programs while collaborating with