Senior Field Service Engineer - Server Systems

Supermicro; Chicago (IL); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Benefits package

Bonus eligibility

Equity awards

Job summary

Supermicro seeks a Service Engineer for fieldwork at customer sites to resolve and repair server systems, as part of the Global Service Team. The role requires strong technical aptitude with server products and excellent interpersonal skills to support post-sales service.

This full-time position involves travel up to 25%, providing training, and contributing to service programs while delivering quality diagnostics and customer-focused solutions.

Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, and Electrical Engineering preferred
• 5+ years of experience in servicing complex X86 systems and parts
• Experience in Windows and Linux environments is a plus
• Hands-on experience with servers (Supermicro, EMC, DELL, HP)
• Strong technical communication to lead investigations with engineers

Responsibilities

• On-site and remote troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment
• Drive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair/parts cycle times
• Ensure escalation situations are managed and corrected quickly and professionally
• Provide 2nd line support to the reseller/distributors in all aspects of customer support
• Travel to the field to train and/or resolve customer issues
• Train new service engineers
• Work with Technical Account Manager, Service Manager, and Product Manager to define service programs
• Demonstrate ability to be self-sufficient in the field
• Able to defuse challenging situations

Skills

On-site service

Troubleshooting

Communication skills

Time management

Cross-functional collaboration

Education

Bachelor's degree in Computer Science/Computer Engineering/Electrical Engineering

Associates Degree in electrical technology/electronics or equivalent military experience

Tools

Windows

Linux

Server hardware diagnostics

Job description

Supermicro seeks a Service Engineer for fieldwork at customer sites to resolve and repair server systems, as part of the Global Service Team. The role requires strong technical aptitude with server products and excellent interpersonal skills to support post-sales service.

This full-time position involves travel up to 25%, providing training, and contributing to service programs while delivering quality diagnostics and customer-focused solutions.