Field Service Engineer – Data Center GPU & Server Expert

Supermicro; Reno, Northern (NV, KY); Hybrid; USD 90,000 - 110,000; Full time

Job summary

Supermicro is seeking a Service Engineer to perform fieldwork at customer sites to resolve and repair server systems. This role is part of post-sales support and requires strong technical aptitude across server hardware, GPUs, memory, and interconnects.

The position supports the Global Service network and helps build a world-class field engineering organization, with travel to customer data centers up to 20% and collaboration with account managers and project managers.

Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent work experience preferred
• 3-5+years’ experience in enterprise data center operations
• 3-5+years’ experience working with server, storage, compute and network hardware
• 3-5+years’ experience troubleshooting and repairing servers and networking infrastructure
• 3-5+years’ experience in Inventory Management, and ordering, receiving and shipping server and network equipment

Responsibilities

• Perform onsite and remote troubleshooting of complex Supermicro systems in enterprise data center environments
• Diagnose and resolve hardware issues involving GPUs, CPUs, memory,NVMe, NICs, and interconnects
• Execute hardware diagnostics, system validation, and root cause analysis
• Coordinate RMA processes and spare parts logistics
• Manage and resolve service tickets using Salesforce or similar ticketing systems
• Support GPU platforms such as NVIDIA HGX/DGX-based systems.
• Troubleshoot GPU-related issues (ECC errors, thermal throttling, driver mismatches).
• Coordinate RMA and spare parts logistics.
• Collaborate with Technical Account Managers, Service Managers, and Project Managers to support assigned customer accounts
• Travel to customer data centers to support deployments, perform break-fix activities, and train team members (up to 20%)

Skills

Server troubleshooting

Networking hardware

GPU platforms

Linux skills

Field service

Education

Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering or equivalent

Tools

Salesforce

Job description

Supermicro is seeking a Service Engineer to perform fieldwork at customer sites to resolve and repair server systems. This role is part of post-sales support and requires strong technical aptitude across server hardware, GPUs, memory, and interconnects.

The position supports the Global Service network and helps build a world-class field engineering organization, with travel to customer data centers up to 20% and collaboration with account managers and project managers.