Senior Field Service Engineer - Robotics Installations

Boston Dynamics, Inc.; Indiana; Hybrid; USD 74,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

401(k)

Paid time off

Annual bonus

Job summary

Boston Dynamics, Inc. is seeking a Field Service Engineer to support Stretch Robotics at customer sites in Indianapolis, IN.

You will perform emergency repairs, installations, and routine maintenance while collaborating with Sales, Engineering, and Service Operations to deliver timely, customer-focused solutions. The role requires up to 80% travel, strong problem-solving and communication, and a proven track record in field service on mechanical equipment.

Qualifications

• Experience delivering high quality, reliable field service.
• Proficient with specialized platform technology.
• Excellent customer communication and support metrics.
• Experience with repairs/maintenance on mechanical equipment.

Responsibilities

• Perform emergency repairs, installations, site integrations, and routine maintenance.
• Collaborate across Sales, Engineering, and Service Operations to drive solutions.
• Ensure CSAT, issue resolution time, and first-time-fix metrics.
• Document service activities in the CRM.

Skills

Field service experience

Customer management

Technical troubleshooting

Documentation & CRM usage

Mechanical equipment repair

Travel flexibility

Tools

CRM software

Power tools

Job description

Boston Dynamics, Inc. is seeking a Field Service Engineer to support Stretch Robotics at customer sites in Indianapolis, IN.

You will perform emergency repairs, installations, and routine maintenance while collaborating with Sales, Engineering, and Service Operations to deliver timely, customer-focused solutions. The role requires up to 80% travel, strong problem-solving and communication, and a proven track record in field service on mechanical equipment.