Senior Field Service Engineer — Remote & Global Travel

Honeywell INC. in; Austin (TX); On-site; USD 90,000 - 140,000; Full time

Job summary

Honeywell is seeking an Advanced Field Service Engineer to lead the installation, integration, and maintenance of complex security and enterprise IT solutions. You will provide on-site and remote support, develop technical documentation, and train customers and field technicians.

You will report to the Senior Field Service Supervisor and operate on a remote schedule, with the role location flexible across the United States.

Qualifications

• 7+ years of technical installation, integration, and field service experience supporting electronic security, access control, alarm monitoring, or related systems.
• 7+ years of customer service experience providing technical support, issue resolution, and client relationship management.
• 7+ years of experience preparing technical documentation, service reports, and customer communications with strong written and verbal communication skills.
• Demonstrated ability to obtain and maintain a U.S. Government Security Clearance or currently possess an active clearance.
• Proven ability to participate in a 24/7 on-call support rotation approximately every five weeks, with responsiveness to critical issues.
• Ability to travel domestically and internationally, up to 75%

Responsibilities

• Lead and manage technical projects, ensuring successful execution, delivery, and customer satisfaction.
• Diagnose, troubleshoot, and resolve complex technical issues to minimize downtime and impact.
• Implement, configure, and deploy Honeywell solutions per customer requirements and best practices.
• Develop technical documentation and deliver training to customers, end users, and field technicians.
• Perform on-site and remote installation, commissioning, and system integration activities.
• Execute maintenance, troubleshooting, repair, and lifecycle support of complex equipment and integrated systems.
• Deliver technical presentations, demonstrations, and solution briefings to customers and stakeholders.
• Analyze service trends, perform root cause investigations, and develop analytical reports to drive improvement.

Skills

Technical installation

Field service

Customer service

Technical documentation

Security clearance

On-call support

Travel flexibility

Job description

Honeywell is seeking an Advanced Field Service Engineer to lead the installation, integration, and maintenance of complex security and enterprise IT solutions. You will provide on-site and remote support, develop technical documentation, and train customers and field technicians.

You will report to the Senior Field Service Supervisor and operate on a remote schedule, with the role location flexible across the United States.