Remote Advanced Field Service Engineer — Security & Systems

Honeywell International, Inc.; Lincoln (NE); On-site; USD 89,000 - 111,000; Full time

Job summary

Honeywell International Inc. is seeking an Advanced Field Service Engineer to lead installation, integration and service of complex Honeywell systems across remote and on-site environments in the US.

You will develop technical docs, deliver training, and present solutions to customers, peers, and executives, driving improvements in field service processes. Reporting to the Senior Field Service Supervisor, you will coordinate cross-functional teams, travel up to 75%, and maintain security

Qualifications

• 7+ years of technical installation, integration, and field service experience supporting electronic security, access control, alarm monitoring, or related systems.
• 7+ years of customer service experience providing technical support, issue resolution, and client relationship management while maintaining high customer satisfaction.
• 7+ years of experience preparing technical documentation, service reports, and customer communications with strong written and verbal communication skills.
• Ability to obtain and maintain a U.S. Government Security Clearance or currently possess an active clearance.
• Proven ability to participate in a 24/7 on-call support rotation approximately every five weeks, responding to critical system issues within established service level requirements.
• Ability to travel domestically and internationally, up to 75%.

Responsibilities

• Lead and manage technical projects, ensuring successful execution, delivery, and customer satisfaction.
• Diagnose, troubleshoot, and resolve complex technical issues to minimize system downtime and operational impact.
• Implement, configure, and deploy Honeywell solutions in accordance with customer requirements and industry best practices.
• Develop technical documentation and deliver training to customers, end users, and field technicians.
• Perform on-site and remote installation, commissioning, and system integration activities.
• Execute maintenance, troubleshooting, repair, and lifecycle support of complex equipment and integrated systems.
• Deliver technical presentations, demonstrations, and solution briefings to customers and key stakeholders.
• Analyze service trends, perform root cause investigations, and develop analytical reports to drive continuous improvement and operational efficiency.

Skills

Field service

Installation

Troubleshooting

Customer service

Documentation

Travel

Security clearance

Education

Bachelor's degree in IT/CS/Engineering

Job description

Honeywell International Inc. is seeking an Advanced Field Service Engineer to lead installation, integration and service of complex Honeywell systems across remote and on-site environments in the US.

You will develop technical docs, deliver training, and present solutions to customers, peers, and executives, driving improvements in field service processes. Reporting to the Senior Field Service Supervisor, you will coordinate cross-functional teams, travel up to 75%, and maintain security