Remote Advanced Field Service Engineer – Building Automation

Honeywell International, Inc.; Boise (ID); On-site; USD 89,000 - 111,000; Full time

Job summary

Honeywell International Inc. is seeking an Advanced Field Service Engineer to lead remote and on-site installation, servicing, and repair of complex equipment and systems in customer environments.

You will develop technical documentation, deliver customer trainings, and drive continuous improvement across field services and product development. You will report to the Senior Field Service Supervisor and work on a remote schedule.

Qualifications

• 7+ years of technical installation, integration, and field service experience supporting electronic security, access control, alarm monitoring, or related systems.
• 7+ years of customer service experience providing technical support, issue resolution, and client relationship management while maintaining high customer satisfaction.
• 7+ years of experience preparing technical documentation, service reports, and customer communications with strong written and verbal communication skills.
• Demonstrated ability to obtain and maintain a U.S. Government Security Clearance or currently possess an active clearance.
• Proven ability to participate in a 24/7 on-call support rotation approximately every five weeks, responding to critical system issues within established service level requirements.
• Ability to travel domestically and internationally, up to 75%

Responsibilities

• Lead and manage technical projects, ensuring successful execution, delivery, and customer satisfaction.
• Diagnose, troubleshoot, and resolve complex technical issues to minimize system downtime and operational impact.
• Implement, configure, and deploy Honeywell solutions in accordance with customer requirements and industry best practices.
• Develop technical documentation and deliver training to customers, end users, and field technicians.
• Perform on-site and remote installation, commissioning, and system integration activities.
• Execute maintenance, troubleshooting, repair, and lifecycle support of complex equipment and integrated systems.
• Deliver technical presentations, demonstrations, and solution briefings to customers and key stakeholders.
• Analyze service trends, perform root cause investigations, and develop analytical reports to drive continuous improvement and operational efficiency.

Skills

Technical installation

Field service experience

Customer service

Documentation skills

Education

Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field

Advanced degree preferred

Tools

Linux

Windows Server

Microsoft SQL Server

Job description

Honeywell International Inc. is seeking an Advanced Field Service Engineer to lead remote and on-site installation, servicing, and repair of complex equipment and systems in customer environments.

You will develop technical documentation, deliver customer trainings, and drive continuous improvement across field services and product development. You will report to the Senior Field Service Supervisor and work on a remote schedule.