Senior Field Service Engineer - Global Equipment Support

ZEISS Group; Dublin (CA); On-site; USD 91,000 - 114,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401k Matching

Employee Assistance Programs

Vacation and sick pay

The list goes on!

Job summary

ZEISS Group is seeking a Senior Field Service Engineer to install, service, troubleshoot, and repair highly complex ZEISS equipment at customer sites worldwide. You will diagnose mechanical, hardware, and software issues and provide advanced technical support to customers and colleagues.

Expect domestic and international travel up to 50%. Build strong customer relationships, deliver technical training, and maintain precise service documentation to support ZEISS’s goals.

Qualifications

• Associate degree, technical certification, or equivalent technician training in mechatronics, mechanical engineering, engineering, a natural science, or a related technical field.
• Three to five years of relevant professional experience in a field service or technical service environment.
• Experience servicing automated systems; electron- or ion-beam systems is preferred.
• Advanced technical knowledge demonstrated through relevant experience, completion of required product training, and a strong understanding of assigned products and service processes.
• Experience working in multinational, cross-functional teams and managing customer relationships and escalated technical issues.
• Strong service and customer orientation, including experience supporting demanding customers.
• Excellent written and verbal communication skills in English; German-language skills are beneficial for technical support and training.
• Strong teamwork, communication, sound judgment, assertiveness, and hands-on problem-solving skills.
• Willingness and ability to travel domestically and internationally up to 50%.

Responsibilities

• Install, maintain, upgrade, troubleshoot, and repair highly complex equipment, systems, and associated accessories across the assigned portfolio.
• Diagnose mechanical, hardware, software, and system failures, applying sound judgment to develop practical solutions aligned with customer needs and organizational objectives.
• Coordinate and implement complex technical solutions and determine the most cost-effective resolution to minimize customer downtime.
• Provide advanced technical and scientific support to customers, colleagues, and cross-functional teams, including support for significant, unique, or escalated issues.
• Perform installation, maintenance, and repair activities domestically and internationally, as business needs require.
• Build and proactively maintain strong relationships with customers and sales teams, particularly for technically complex applications.
• Apply knowledge of customer business drivers, service key performance indicators, and ZEISS commercial objectives to improve financial performance and identify new business opportunities.
• Plan and deliver complex technical training for customers and employees, including on-the-job, regional, factory-based, and on-site training as qualified.
• Guide and support new or less experienced team members by sharing technical expertise, service knowledge, and best practices.
• Serve as a local subject-matter expert and primary point of contact for designated products, systems, or technical topics.
• Prepare, adapt, and maintain technical documentation and define spare-parts lists as required.
• Complete service reports, expense reports, quality reports, and other required documentation accurately and within established timeframes.
• Exercise independent judgment in selecting methods, techniques, and evaluation criteria to achieve effective service outcomes.
• Support multiple product markets and contribute technical insight that may influence longer-term local service goals and priorities.

Skills

Excellent English communication

Willingness to travel up to 50%

Strong problem solving

Education

Associate degree or technical certification in mechatronics/mechanical engineering or related field

Bachelor's degree preferred (university of applied sciences)

Job description

ZEISS Group is seeking a Senior Field Service Engineer to install, service, troubleshoot, and repair highly complex ZEISS equipment at customer sites worldwide. You will diagnose mechanical, hardware, and software issues and provide advanced technical support to customers and colleagues.

Expect domestic and international travel up to 50%. Build strong customer relationships, deliver technical training, and maintain precise service documentation to support ZEISS’s goals.