Senior Field Service Engineer - Biotech Instruments

Illumina, Inc.; USA; Remote; USD 90.000 - 135.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision coverage

Retirement benefits

Paid time off

Zusammenfassung

Illumina, Inc. offers senior-level field service for complex instrument systems across Los Angeles and Orange County.

The role covers installations, upgrades, maintenance, and escalated troubleshooting, coordinating with customer-facing and technical teams to bring issues to resolution. The ideal candidate has a bachelor’s degree (or higher) with several years of related experience, strong troubleshooting, and clear communication skills.

Qualifikationen

• Bachelor’s degree or higher with related field and experience.
• Master’s degree with 3+ years relevant experience is a plus.
• PhD or equivalent work experience considered.

Aufgaben

• Install, upgrade, repair, and maintain instruments at customer sites within the territory.
• Lead responses to escalated complaints; develop action plans and coordinate resources.
• Provide onsite technical support to customers and field teams; assist partners with problem resolution.
• Coordinate support from staff, contractors, and customers; mentor field personnel.
• Maintain current service manuals, bulletins, and procedures.
• Collaborate with district and service colleagues on placements, upgrades, renewals, and customer satisfaction.

Kenntnisse

Troubleshooting

Communication skills

Technical writing

Independent worker

Computer literacy

Ausbildung

Bachelor’s degree + 5 years experience or equivalent

Master’s degree + 3 years

PhD or equivalent

Tools

Networking knowledge

Linux

Jobbeschreibung

Illumina, Inc. offers senior-level field service for complex instrument systems across Los Angeles and Orange County.

The role covers installations, upgrades, maintenance, and escalated troubleshooting, coordinating with customer-facing and technical teams to bring issues to resolution. The ideal candidate has a bachelor’s degree (or higher) with several years of related experience, strong troubleshooting, and clear communication skills.