Senior Field Service Engineer – Biomedical Devices (Travel)

haemonetics; Arizona; On-site; USD 54,000 - 92,000; Full time

Benefits offered by this job

401(k) match

Employee stock purchase plan

Paid time off

Holiday leave

Job summary

Haemonetics in Phoenix, AZ is seeking a Field Service Engineer to support Blood Management Centers and hospitals onsite. You will install, maintain, and repair instrument systems in your defined territory and travel as needed. Residency near Phoenix is required with commuting distance to the airport.

You will interface with customers, coordinate system placements, manage service parts, and provide on-site training and guidance to ensure optimal operation and service performance across the region.

Qualifications

• BS in Electrical/Electronic Engineering, Mechanical Engineering, related degree with knowledge in the biotechnology/biomedical industry, or applicable military experience
• 5-8 years relevant experience technical field service experience
• Ability to travel up to 75% of time
• Excellent verbal and written communications skills
• Must have good technical writing abilities

Responsibilities

• Respond to service requests and ensure customer satisfaction: install, upgrade, repair, and maintain instrument systems in defined territory
• Interface between the field organization and internal support structure by providing timely onsite technical assistance, coordinating new system placements, develop leads, promote upgrades and contract renewals
• Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistics support, and field modify implement and installation equipment
• Complete all required documentation in service tool (SFDC) same day as service

Skills

Field service experience

Travel readiness

Communication skills

Technical writing

Education

Bachelor's degree in Electrical/Electronic Engineering or related

Job description

Haemonetics in Phoenix, AZ is seeking a Field Service Engineer to support Blood Management Centers and hospitals onsite. You will install, maintain, and repair instrument systems in your defined territory and travel as needed. Residency near Phoenix is required with commuting distance to the airport.

You will interface with customers, coordinate system placements, manage service parts, and provide on-site training and guidance to ensure optimal operation and service performance across the region.