Field Service Engineer, Medical Devices – Travel & Impact

Haemonetics Interventional Technologies; California; Hybride; USD 70 000 - 110 000; Plein temps

Résumé du poste

Haemonetics is hiring a Field Service Engineer to support Blood Management Centers and hospitals onsite by installing, upgrading, repairing, and maintaining instrument systems within the defined territory.

Manage spare parts, coordinate onsite assistance, and act as the focal point for troubleshooting and issue resolution. Travel is extensive (75%), driver’s license required, residency near Chicago, IL or Minneapolis, MN preferred.

Qualifications

• Bachelor's degree in Electrical, Biomedical, or Mechanical Engineering (preferred).
• Technical degree or certificate in Electrical, Biomedical, or Mechanical Engineering (preferred).
• 5–8 years of experience repairing or servicing medical devices.
• Experience in mentoring, training, and IT/software troubleshooting.
• Experience in a regulated environment.

Responsabilités

• Act as SME on servicing Haemonetics product lines.
• Mentor and train new hires and provide consultation on challenging technical issues.
• Document, report, and organize service data to produce superior metrics and KPIs.
• Perform routine preventive maintenance and scheduled reactive service of equipment to minimize downtime.
• Troubleshoot, diagnose malfunctions, and replace faulty components.
• Manage scheduling, closing calls, expense reporting, time entry, and parts inventory.
• Interact professionally with clients to assess needs, address concerns, and provide technical support.
• Communicate progress and outcomes of service to internal and external stakeholders.
• Use service and support-tracking tools to resolve or elevate issues in a timely manner.
• Adhere to Haemonetics policies and procedures.
• Handle supervisory responsibilities including interviewing, hiring, training, performance appraisal, and disciplinary actions.
• Support Blood Management Centers and hospitals onsite by installing, upgrading, repairing, and maintaining instrument systems within the defined territory.
• Manage spare parts, issue resolution, and service operation measurement.
• Act as a focal point for troubleshooting and owner of all product/service related issues.
• Coordinate onsite technical assistance, new system placements, upgrade leads, and contract renewals.
• Provide technical direction, training, and support for proper operation, maintenance, repair, and logistics of equipment.
• Assist the quality team with data collection and performance analysis reporting.
• Manage service parts inventory levels and complete required documentation in the service tool the same day as service.
• Edit, write, and modify service and training manuals and SOPs.

Connaissances

Technical knowledge

Problem solving

Customer service

Documentation

Software tools

Formation

Bachelor's degree in Electrical/Biomedical/Mechanical Engineering

Technical degree or certificate in Electrical/Biomedical/Mechanical Engineering

Outils

Service software

Description du poste

Haemonetics is hiring a Field Service Engineer to support Blood Management Centers and hospitals onsite by installing, upgrading, repairing, and maintaining instrument systems within the defined territory.

Manage spare parts, coordinate onsite assistance, and act as the focal point for troubleshooting and issue resolution. Travel is extensive (75%), driver’s license required, residency near Chicago, IL or Minneapolis, MN preferred.