Senior Field Service Lead – Semiconductor Equipment

KLA; Hillsboro (OR); On-site; USD 81,000 - 138,000; Full time

Job summary

KLA is seeking a hands-on Senior Field Support Supervisor in Hillsboro, OR to lead field service execution and deliver exceptional customer results. You will oversee installation, maintenance, and upgrades of KLA systems at client sites while ensuring training and certification of engineers and driving a collaborative team culture.

You will coordinate rapid responses to critical issues, manage costs through efficient resource deployment, and present performance insights to senior leadership.

Qualifications

• 3–5 years in a lead or supervisory role.
• 3–5 years supporting semiconductor capital equipment.
• BS/AA degree or equivalent experience.
• Strong project management and organizational skills.
• Clear communication and confident presentation abilities; customer-first mindset with strong interpersonal skills.

Responsibilities

• Lead installation, maintenance, and upgrade activities for KLA systems at customer sites.
• Assure training and certification of a team of engineers.
• Develop and drive a positive, collaborative work environment.
• Learn/ Model KLA business processes.
• Be a positive leader that develops team.
• Coordinate rapid response to critical issues and customer escalations.
• Drive escalations and assure customer focused approach.
• Drive operational excellence through strong systems, documentation, and execution discipline.
• Develop and maintain strong internal and external relationships.
• Manage cost through effective resource deployment and install case oversight.
• Present business updates and performance insights to senior leadership.
• Represent Customer Operations in Product Life Cycle teams.
• Partner cross-functionally with engineering, customers, and leadership.
• Hire, coach, and develop a high-performing field support team.

Skills

Team leadership

Semiconductor equipment experience

Project management

Communication skills

Customer focus

Education

BS/AA degree or equivalent experience

Associate degree in Science or related field

Job description

KLA is seeking a hands-on Senior Field Support Supervisor in Hillsboro, OR to lead field service execution and deliver exceptional customer results. You will oversee installation, maintenance, and upgrades of KLA systems at client sites while ensuring training and certification of engineers and driving a collaborative team culture.

You will coordinate rapid responses to critical issues, manage costs through efficient resource deployment, and present performance insights to senior leadership.