Senior Server Support Technician – Field Services

Worldwide TechServices; Duluth (MN); On-site; USD 40,000 - 55,000; Full time

Job summary

Worldwide TechServices, located in Duluth, Minnesota, is seeking a Dynamic Server Support professional. This senior position entails troubleshooting various client products, offering customer support, and adhering to service level agreements. Candidates should possess a technical school certification with 0-2 years of experience, alongside communication skills for addressing technical issues. The role demands the ability to lift up to 50 lbs. and own a basic repair kit. Equal Opportunity Employer.

Qualifications

• Technical school certification or equivalent and 0-2 years of relevant experience required.
• Previous customer service experience is a plus.
• Knowledge of relevant software and hardware required.

Responsibilities

• Provide customer support for designated equipment.
• Deliver service calls within established service level agreements.
• Complete real-time reporting of all calls documented in policies.
• Maintain control of assets and inventory according to client agreements.

Skills

Communication regarding technical issues

Driving to client locations

Lifting and moving computer equipment up to 50 lbs

Basic repair tool kit ownership

Education

Technical school certification

0-2 years of relevant experience

Tools

OEM Certifications

Job description

Worldwide TechServices, located in Duluth, Minnesota, is seeking a Dynamic Server Support professional. This senior position entails troubleshooting various client products, offering customer support, and adhering to service level agreements. Candidates should possess a technical school certification with 0-2 years of experience, alongside communication skills for addressing technical issues. The role demands the ability to lift up to 50 lbs. and own a basic repair kit. Equal Opportunity Employer.