Senior Field Performance Technician & Trainer

Sunrun; United States; On-site; USD 44,000 - 59,000; Full time

Job summary

Sunrun is seeking a Field Performance Technician 3 to perform advanced troubleshooting and complex service diagnoses. This role includes training and developing other team members, with a requirement for an electrical Journeyman license per state regulations.

You will work with the field team to schedule, train, and improve performance; PV system knowledge and safety practices are essential for success at Sunrun.

Qualifications

• 3+ years of field construction experience; at least 1 year as service technician in solar industry.
• High School diploma is required.
• PV design or PV electrical experience is preferred.

Responsibilities

• Organize, lead, and maintain the warranty and service schedule.
• Allocate labor resources with the Electrical Foreman, Construction Supervisor and Branch Manager.
• Assist with training and development for Field Service Technicians and Field Communications Technicians.
• Lead regular meetings to align and train the local field service team on best practices.
• Support onboarding and training of new members of the field performance team.
• Regularly exceed defined goals for field performance KPIs including turnaround time, experience rating and dispatches completed.
• Assist with inspections and site audits when assigned.
• Must possess a valid Journeyman License/Electrician Certification or equivalent per local/state requirements.

Skills

NEC knowledge

Customer service

Communication

Team player

Time management

PV installation

Education

High School diploma

PV design or PV electrical experience

Job description

Sunrun is seeking a Field Performance Technician 3 to perform advanced troubleshooting and complex service diagnoses. This role includes training and developing other team members, with a requirement for an electrical Journeyman license per state regulations.

You will work with the field team to schedule, train, and improve performance; PV system knowledge and safety practices are essential for success at Sunrun.