Senior Field IT Technician - Onsite Deployments & Support

MPOYNT Inc.; Austin (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

MPOYNT Inc. is seeking a Senior Field IT Technician in Austin to lead hands-on deployment, troubleshooting, and field support for enterprise environments. This role combines network appliance setup, endpoint provisioning, and structured cabling with client-facing responsibilities and travel flexibility.

You will collaborate with client IT teams, document deployments, and stay current with industry trends. A strong foundation in TCP/IP and supported certifications will help you succeed in this

Qualifications

• 5+ years of field IT experience.
• Degree or diploma in computer networking, information technology, computer science, or related field.
• Strong TCP/IP networking knowledge and troubleshooting.
• Industry certifications such as: CompTIA A+, CompTIA Network+
• CCNA (Cisco Certified Network Associate) preferred.

Responsibilities

• Perform onsite deployment and setup of network appliances, workstations, and peripherals while maintaining safe work practices.
• Provide onsite desktop support, including user onboarding/offboarding, device provisioning, and general endpoint support.
• Support installation and troubleshooting of workstations, printers, cameras, VoIP phones, mobility devices, and related infrastructure.
• Perform Layer 1 structured cabling work, including cable runs, remediation, patch panel terminations, and rack & stack.
• Troubleshoot and resolve technical issues across endpoints and network environments.
• Conduct technical site assessments to determine scope, complexity, and level of effort required.
• Collaborate with internal and client IT teams to identify issues and implement remediation plans.
• Create and maintain technical documentation, including knowledge base articles, network diagrams, and deployment notes.
• Ensure all field service reports, timesheets, expenses, and inventory records are completed accurately and on time.
• Maintain a strong understanding of industry trends and technologies, contributing to continuous improvement of IT systems and service delivery.

Skills

Field IT

Strong TCP/IP

Client-facing

Education

Bachelor's degree or diploma in Computer Networking/IT/CS

Tools

Cisco equipment

Fortinet

Ubiquiti

Arista

Job description

MPOYNT Inc. is seeking a Senior Field IT Technician in Austin to lead hands-on deployment, troubleshooting, and field support for enterprise environments. This role combines network appliance setup, endpoint provisioning, and structured cabling with client-facing responsibilities and travel flexibility.

You will collaborate with client IT teams, document deployments, and stay current with industry trends. A strong foundation in TCP/IP and supported certifications will help you succeed in this