On-Site IT Field Technician & Solutions Engineer

Millennial Networks; Guaynabo (PR); On-site; USD 42,000 - 66,000; Full time

Job summary

Millennial Networks in the United States is seeking an IT Field Technician to deliver hands-on client support across hardware, software, and networks. You will perform on-site installations, troubleshoot complex issues, and ensure systems run reliably in diverse environments.

Ideal candidates have 3–5 years in IT support or field service, solid knowledge of Windows/macOS/Linux, networking basics (TCP/IP, DNS, DHCP), and strong communication with clients.

Qualifications

• 3–5 years of experience in IT support, field services, or similar technical roles.
• Strong knowledge of hardware, software, and networking fundamentals.
• Experience with Windows, macOS, and Linux operating systems.
• Understanding of networking concepts (TCP/IP, DNS, DHCP).
• Strong problem-solving skills and ability to work independently.
• Excellent communication skills and client-facing experience.

Responsibilities

• Provide advanced technical support and troubleshooting for hardware, software, and network-related issues.
• Perform on-site visits to client locations for system installations, support, and assessments.
• Support project deployments, including setup, configuration, and post-implementation activities.
• Diagnose and resolve network and system issues to ensure optimal client operations.
• Maintain clear and accurate documentation of all technical work and service activities.
• Build strong client relationships by delivering professional and reliable service.
• Collaborate with internal teams on ongoing projects and system improvements.
• Identify opportunities to enhance systems, processes, and client environments.

Skills

IT support

Field service

Customer facing

Problem solving

Tools

Windows

macOS

Linux

TCP/IP

DNS

DHCP

Job description

Millennial Networks in the United States is seeking an IT Field Technician to deliver hands-on client support across hardware, software, and networks. You will perform on-site installations, troubleshoot complex issues, and ensure systems run reliably in diverse environments.

Ideal candidates have 3–5 years in IT support or field service, solid knowledge of Windows/macOS/Linux, networking basics (TCP/IP, DNS, DHCP), and strong communication with clients.