Onsite IT Field Technician for Healthcare & Manufacturing

Empower Pharmacy; Houston (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

Empower Pharmacy in Houston is seeking an experienced IT Field Services Technician to maintain reliable onsite technology for our fast-growing 503A/503B environment.

You will diagnose and resolve complex endpoint, peripheral, and connectivity issues, deploy and configure equipment, manage user access, and support day-to-day IT needs, contributing to uptime and productivity across pharmacy and manufacturing teams.

Qualifications

• Bachelor’s degree in CS/IT or related field, or equivalent experience.
• 5–7 years IT support; on-site troubleshooting.
• Experience deploying and maintaining computers and printers.
• Certifications such as CompTIA A+ preferred.

Responsibilities

• Diagnose and resolve endpoint, peripheral, OS, and connectivity issues onsite.
• Prioritize tickets by impact, document troubleshooting and resolutions.
• Escalate unresolved issues with diagnostic findings and confirmation of service restoration.
• Install, configure, deploy, and replace Windows workstations, laptops, Macs, and peripherals; support AD domain connectivity and device enrollment.
• Maintain asset inventory and recover assets on employee separation.
• Troubleshoot user authentication and access issues; perform password resets.
• Provide hands-on technical support for onsite network connectivity, printers, scanners, and security endpoints.

Skills

Windows OS troubleshooting

Hardware diagnostics

Network troubleshooting

Equipment deployment

User account administration

Password management

Antivirus protection

Onsite support

Clear communication

Education

Bachelor's degree in CS/IT

Tools

Active Directory

CompTIA A+

Job description

Empower Pharmacy in Houston is seeking an experienced IT Field Services Technician to maintain reliable onsite technology for our fast-growing 503A/503B environment.

You will diagnose and resolve complex endpoint, peripheral, and connectivity issues, deploy and configure equipment, manage user access, and support day-to-day IT needs, contributing to uptime and productivity across pharmacy and manufacturing teams.