Senior Field Applications Engineer - Data Center Solutions

Support Revolution; San Jose (CA); On-site; USD 160,000 - 190,000; Full time

Job summary

Supermicro is seeking a Staff Field Application Engineer (FAE) to join a dynamic team focused on growing opportunities in the global IT market. You will work with customers from ground to executive levels, manage projects with internal and external teams, and drive revenue growth through technical leadership and solution design.

Responsibilities include leading FAE teams, architecting solutions for Fortune 1000 accounts, and collaborating with sales to map customer requirements to optimized

Qualifications

• Excellent communication skills and business sense required.
• Minimum 12 years related experience with Compute/Storage Server or Data Center or IT Infrastructure experience desired.
• Experience in Datacenter deployment projects, buildouts and/or optimizing thermal and power designs.
• Strong background and experience with GPU based server/cluster architecture.
• Solid HW/SW system expertise and diagnostics skills.
• Familiarity with Firmware, Linux, Windows and virtualization platforms is a plus.
• Strong technical communication and leadership skills to lead investigations with engineers of multiple disciplines.
• Individual must be able to work effectively in a high pressure environment.

Responsibilities

• Recruits, leads and mentors team of FAE's in support of revenue growth at all assigned accounts.
• Solution architect and presentation skills to help expand Fortune1000 account penetration and loyalty.
• Works closely with the sales and extended teams to map end-user customer business, partner requirements and provide most optimized technical solutions.
• Provides technical leadership in Pre-Sales and oversee implementation of such solutions.
• Effectively engage with C-level technical customers, gain and maintain trust.
• Highly technical problem solver who understands datacenter solutions, system architecture, hardware and software interaction.
• Should possess proven HW and SW debug skills, preferably at the solution level.
• Manage and leads product HW and SW engineers during product development.
• Manage and leads teams during investigation and resolution of problems in the field.
• Has a good understanding of firmware, drivers, OS, Applications and their interaction that can cause system issues.
• Develop and review datacenter systems solutions, technical bid responses and presentations.
• Work cross-department to ensure customer satisfaction and timely resolution of issues.
• Ability to build and demonstrate proof-of-concept that meets or exceeds customer business needs.
• Ability to present the corporate brand, product messaging and solutions to customers.
• Visit on-site facilities and operations to enable solution integration and issue resolution.
• Some travel required (up to 25%)

Skills

Communication skills

GPU clusters

HW/SW expertise

Firmware & OS knowledge

Leadership skills

Education

Bachelor's or Master's in engineering

Job description

Supermicro is seeking a Staff Field Application Engineer (FAE) to join a dynamic team focused on growing opportunities in the global IT market. You will work with customers from ground to executive levels, manage projects with internal and external teams, and drive revenue growth through technical leadership and solution design.

Responsibilities include leading FAE teams, architecting solutions for Fortune 1000 accounts, and collaborating with sales to map customer requirements to optimized