Field Applications Engineer - Data Center & AI Solutions

Support Revolution; San Jose (CA); On-site; USD 85,000 - 120,000; Full time

Job summary

Supermicro, a leading provider of data center solutions, is seeking a motivated Field Application Engineer (FAE) to support enterprise projects. You will work with the manager and cross-functional teams to plan, implement, and maintain customer systems, ensuring projects meet goals and timelines.

You will collaborate with engineering, sales, and support, help with pre-sales activities, and travel up to 25% to visit on-site facilities and resolve issues while building strong customer

Qualifications

• 2+ years of experience in systems, hardware, or application engineering (internship or academic project experience plus).
• Basic understanding of data center architecture, CPU/GPU platforms, and storage solutions.
• Solid HW system design and diagnostics skills.
• Familiarity with Firmware, Linux, Windows and virtualization platforms is a plus.
• Strong interest in learning about enterprise AI and advanced computing environments.
• Good communication and teamwork skills with a proactive attitude.
• Ability to manage multiple small tasks and projects in a fast-paced environment.
• Must be able to work effectively in a high pressure environment.

Responsibilities

• Support senior engineers and management in coordinating projects for large enterprise customers.
• Collaborate with internal teams (engineering, sales, and support) to deliver hardware and software solutions that meet customer requirements.
• Help manage customer communications and follow up on technical issues or project updates.
• Assist in deploying and maintaining data center and server solutions using Intel, AMD, Nvidia and other architectures.
• Learn to troubleshoot systems related to computing, storage, and networking environments.
• Participate in testing, documentation, and reporting for ongoing and new projects.
• Contribute to technical documentation such as setup guides, product notes, and knowledge base articles.
• Support training and pre‑sales activities by preparing materials and learning product features.
• Work cross‑department to ensure customer satisfaction and timely resolution of issues.
• Ability to build and demonstrate proof‑of‑concept that meets or exceeds customer business needs.
• Ability to present the corporate brand, product messaging and solutions to customers.
• Visit on‑site facilities and operations to enable solution integration and issue resolution.
• Some travel required (up to 25%).

Skills

2+ years experience in systems/hw/adv

Data center architecture knowledge

HW system design and diagnostics

Firmware/Linux/Windows/virtualization

Enterprise AI interest

Communication & teamwork

Task management in fast-paced env

High-pressure work capability

Education

Bachelor’s degree in Computer Engineering, Electrical Engineering, or related field

Job description

Supermicro, a leading provider of data center solutions, is seeking a motivated Field Application Engineer (FAE) to support enterprise projects. You will work with the manager and cross-functional teams to plan, implement, and maintain customer systems, ensuring projects meet goals and timelines.

You will collaborate with engineering, sales, and support, help with pre-sales activities, and travel up to 25% to visit on-site facilities and resolve issues while building strong customer