Senior Field Account Executive – Track & Trace

TraceLink, Inc; Wilmington (DE); On-site; USD 115,000 - 153,000; Full time

Job summary

TraceLink, Inc. in the United States is seeking a Senior Customer Account Manager to protect, grow, and strengthen relationships with top Track & Trace customers.

You will own the commercial lifecycle for the Track & Trace Agentic Business Process and drive renewal and expansion opportunities across an assigned portfolio. The role requires hands‑on executive relationship management, frequent on‑site customer visits, and strategic territory planning to maximize recurring revenue and customer

Qualifications

• 6–10+ years outside sales, field‑based enterprise account management, or enterprise software sales experience.
• Experience managing tier‑1 key accounts and complex relationships.
• Strong negotiator with forecasting, qualification, and account planning skills.

Responsibilities

• Drive outside sales with regular travel to customer sites and on‑site engagement.
• Lead executive sessions including CORs/EBRs and commercial planning with C‑suite leaders.
• Own Track & Trace ABP commercial journey and renewals strategy.
• Coordinate with SC ABP teams to align commercialization journeys.

Skills

Outside sales

Executive relationships

Enterprise accounts

Forecasting

CRM systems

MEDDPICC

Job description

TraceLink, Inc. in the United States is seeking a Senior Customer Account Manager to protect, grow, and strengthen relationships with top Track & Trace customers.

You will own the commercial lifecycle for the Track & Trace Agentic Business Process and drive renewal and expansion opportunities across an assigned portfolio. The role requires hands‑on executive relationship management, frequent on‑site customer visits, and strategic territory planning to maximize recurring revenue and customer