Senior Facilities Manager — Premier Workplace Operations

CBRE Group, Inc.; New York (NY); On-site; USD 110,000 - 145,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) plan

Professional development

Job summary

CBRE Group, Inc. in New York City seeks a Senior Facilities Manager to lead two large-scale office buildings for a premier client in the TMT sector. You will drive operational excellence, manage vendors, budgets, and compliance while delivering an exceptional workplace experience.

The role requires 5+ years in facilities/workplace management, strong leadership, and excellent communication to influence stakeholders and elevate service across the portfolio.

Qualifications

• Bachelor's degree preferred with 5+ years of experience in facilities management, workplace experience, or related field.
• Experience managing soft services programs and vendors (janitorial, reception, mail, conference services, pantry).
• Proven ability to manage budgets, track expenses, review invoices, and support financial reporting.
• Demonstrated success leading and developing teams with accountability and customer service focus.
• Strong client relationship management skills with stakeholder influence.
• Excellent communication and presentation skills for senior leadership.

Responsibilities

• Lead the delivery of workplace and soft services across the portfolio with exceptional employee, visitor, and client experiences.
• Manage and oversee vendor performance for janitorial, reception, mail, conference services, pantry, landscaping, pest control, and related functions.
• Build relationships with client stakeholders through regular communication and proactive issue resolution.
• Drive service excellence by establishing standards, monitoring metrics, and pursuing continuous improvement.
• Manage operating budgets, track expenses, review invoices, and support financial reporting.
• Conduct routine site inspections to evaluate service quality and workplace conditions.
• Coordinate facilities-related activities with landlords, property management, and internal teams.
• Ensure compliance with company policies, EH&S requirements, and regulatory standards.
• Identify opportunities to enhance workplace experience and operational efficiency.
• Provide leadership, coaching, and development to onsite teams fostering accountability and service excellence.
• Coordinate workplace events and occupancy initiatives to support culture and objectives.
• Serve as trusted advisor to balance strategic priorities with day-to-day needs for best-in-class experience.

Skills

Leadership

Vendor management

Budget management

Client relationship management

Communication

Facilities management

Strategic planning

Problem solving

Team coaching

MS Office

Education

Bachelor's degree

Tools

Microsoft Office

Excel

Job description

CBRE Group, Inc. in New York City seeks a Senior Facilities Manager to lead two large-scale office buildings for a premier client in the TMT sector. You will drive operational excellence, manage vendors, budgets, and compliance while delivering an exceptional workplace experience.

The role requires 5+ years in facilities/workplace management, strong leadership, and excellent communication to influence stakeholders and elevate service across the portfolio.