Sr. Facilities Manager, on-site

CBRE Group, Inc.; New York (NY); On-site; USD 110,000 - 145,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) plan

Professional development

Job summary

CBRE Group, Inc. in New York City seeks a Senior Facilities Manager to lead two large-scale office buildings for a premier client in the TMT sector. You will drive operational excellence, manage vendors, budgets, and compliance while delivering an exceptional workplace experience.

The role requires 5+ years in facilities/workplace management, strong leadership, and excellent communication to influence stakeholders and elevate service across the portfolio.

Qualifications

• Bachelor's degree preferred with 5+ years of experience in facilities management, workplace experience, or related field.
• Experience managing soft services programs and vendors (janitorial, reception, mail, conference services, pantry).
• Proven ability to manage budgets, track expenses, review invoices, and support financial reporting.
• Demonstrated success leading and developing teams with accountability and customer service focus.
• Strong client relationship management skills with stakeholder influence.
• Excellent communication and presentation skills for senior leadership.

Responsibilities

• Lead the delivery of workplace and soft services across the portfolio with exceptional employee, visitor, and client experiences.
• Manage and oversee vendor performance for janitorial, reception, mail, conference services, pantry, landscaping, pest control, and related functions.
• Build relationships with client stakeholders through regular communication and proactive issue resolution.
• Drive service excellence by establishing standards, monitoring metrics, and pursuing continuous improvement.
• Manage operating budgets, track expenses, review invoices, and support financial reporting.
• Conduct routine site inspections to evaluate service quality and workplace conditions.
• Coordinate facilities-related activities with landlords, property management, and internal teams.
• Ensure compliance with company policies, EH&S requirements, and regulatory standards.
• Identify opportunities to enhance workplace experience and operational efficiency.
• Provide leadership, coaching, and development to onsite teams fostering accountability and service excellence.
• Coordinate workplace events and occupancy initiatives to support culture and objectives.
• Serve as trusted advisor to balance strategic priorities with day-to-day needs for best-in-class experience.

Skills

Leadership

Vendor management

Budget management

Client relationship management

Communication

Facilities management

Strategic planning

Problem solving

Team coaching

MS Office

Education

Bachelor's degree

Tools

Microsoft Office

Excel

Job description

About the Role

Ready to make an impact? Lead facilities operations for a high-profile, 1.4 million square foot corporate portfolio in New York City. As a Senior Facilities Manager with CBRE, you'll serve as the strategic leader overseeing two large-scale office buildings for a premier client in the Technology, Media & Telecommunications (TMT) sector.

In this highly visible role, you'll be responsible for driving operational excellence, delivering an exceptional workplace experience, and ensuring the highest standards of service across the portfolio. You'll lead vendor operations, manage financial performance, oversee compliance initiatives, and partner closely with client stakeholders to support business objectives and long-term planning.

We're seeking a proactive, customer-focused leader who thrives in a fast-paced environment and can effectively balance strategic priorities with day-to-day operational demands. The ideal candidate is a strong communicator, skilled relationship builder, and trusted advisor who can influence stakeholders, solve complex challenges, and continuously enhance facilities performance.

This is an opportunity to make a significant impact within a dynamic, mission-critical environment while leading one of CBRE's premier client accounts.

What You'll Do

• Lead the delivery of workplace and soft services across the portfolio, ensuring an exceptional experience for employees, visitors, and client stakeholders.
• Manage and oversee vendor performance for services including janitorial, mail services, reception, conference services, pantry, landscaping, pest control, and other workplace support functions.
• Build strong relationships with client stakeholders through regular communication, business reviews, and proactive resolution of service-related issues.
• Drive service excellence by establishing performance standards, monitoring key metrics, and implementing continuous improvement initiatives.
• Manage operating budgets, track expenses, review invoices, and support financial reporting to ensure services are delivered efficiently and within budget.
• Conduct routine site inspections to evaluate service quality, workplace conditions, and overall client satisfaction.
• Partner with landlords, property management teams, and internal stakeholders to coordinate facilities-related activities and workplace initiatives.
• Ensure compliance with company policies, environmental health and safety requirements, and applicable regulatory standards.
• Identify opportunities to enhance the workplace experience, improve operational efficiency, and elevate service delivery across the portfolio.
• Provide leadership, coaching, and development to onsite team members, fostering a culture of accountability, collaboration, and customer service excellence.
• Coordinate workplace events, occupancy initiatives, and employee engagement activities that support the client's culture and business objectives.
• Serve as a trusted advisor to the client, balancing strategic priorities with day-to-day operational needs while delivering a best-in-class workplace experience.

What You'll Need

• Bachelor's degree preferred with 5+ years of experience in facilities management, workplace experience, hospitality, property management, or a related field. A combination of education and experience will be considered in lieu of a degree.
• Experience managing soft service programs and vendors, including janitorial, reception, conference services, mail services, pantry operations, and other workplace support functions.
• Proven ability to manage budgets, track expenses, review invoices, and support financial reporting and forecasting activities.
• Demonstrated success leading, coaching, and developing teams while fostering a culture of accountability, customer service, and operational excellence.
• Strong client relationship management skills with the ability to influence stakeholders, navigate complex situations, and deliver exceptional service.
• Excellent communication and presentation skills, including the ability to effectively convey information to employees, vendors, clients, and senior leadership.
• Experience managing multiple priorities in a fast-paced, high-profile corporate environment.
• Proficiency with Microsoft Office Suite, particularly Outlook, Excel, Word, and PowerPoint.
• Strong organizational, problem-solving, and critical-thinking skills with a proactive approach to identifying and implementing improvements.
• Professional certifications such as IFMA, FMP, SFP, or BOMA designations are preferred.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why CBRE?

Competitive Benefits: CBRE offers a comprehensive benefits package including medical, dental, and vision insurance, life insurance, disability coverage, and a 401(k) plan starting the first day of the month following your start date.

Professional Development: We are committed to investing in our employees' growth and development through training programs, certifications, and mentorship opportunities.

Career Advancement: CBRE is a global leader in commercial real estate services, providing ample opportunities for career progression and advancement within the company.