Senior Facilities Leader - NYC Portfolio & Workplace

CBRE; New York (NY); On-site; USD 150,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan starting first day

Job summary

CBRE seeks a Senior Facilities Manager to lead two large-scale office buildings in New York City for a premier client in the Technology, Media & Telecommunications sector. You will drive operational excellence, manage budgets, and lead a team to deliver a best-in-class workplace experience.

The role requires strong communication, vendor management, and strategic collaboration with client stakeholders to support business objectives and long-term planning.

Qualifications

• Bachelor’s degree preferred with 5+ years in facilities management or related field.
• Experience managing soft service programs and vendors (janitorial, reception, conference services, mail services, pantry operations, and other workplace support functions).
• Proven ability to manage budgets, track expenses, review invoices, and support financial reporting and forecasting activities.
• Demonstrated success leading, coaching, and developing teams while fostering a culture of accountability, customer service, and operational excellence.
• Strong client relationship management skills with the ability to influence stakeholders, navigate complex situations, and deliver exceptional service.

Responsibilities

• Lead the delivery of workplace and soft services across the portfolio, ensuring an exceptional experience for employees, visitors, and client stakeholders.
• Manage and oversee vendor performance for services including janitorial, mail services, reception, conference services, pantry, landscaping, pest control, and other workplace support functions.
• Build strong relationships with client stakeholders through regular communication, business reviews, and proactive resolution of service-related issues.
• Drive service excellence by establishing performance standards, monitoring key metrics, and implementing continuous improvement initiatives.
• Manage operating budgets, track expenses, review invoices, and support financial reporting to ensure services are delivered efficiently and within budget.
• Conduct routine site inspections to evaluate service quality, workplace conditions, and overall client satisfaction.
• Partner with landlords, property management teams, and internal stakeholders to coordinate facilities-related activities and workplace initiatives.
• Ensure compliance with company policies, environmental health and safety requirements, and applicable regulatory standards.
• Identify opportunities to enhance the workplace experience, improve operational efficiency, and elevate service delivery across the portfolio.
• Provide leadership, coaching, and development to onsite team members, fostering a culture of accountability, collaboration, and customer service excellence.
• Coordinate workplace events, occupancy initiatives, and employee engagement activities that support the client’s culture and business objectives.
• Serve as a trusted advisor to the client, balancing strategic priorities with day-to-day operational needs while delivering a best-in-class workplace experience.

Skills

Client relationship management

Communication & presentation

Leadership & coaching

Problem solving

Multitasking in fast-paced environment

Education

Bachelor’s degree preferred

Tools

Outlook

Excel

PowerPoint

Word

Job description

CBRE seeks a Senior Facilities Manager to lead two large-scale office buildings in New York City for a premier client in the Technology, Media & Telecommunications sector. You will drive operational excellence, manage budgets, and lead a team to deliver a best-in-class workplace experience.

The role requires strong communication, vendor management, and strategic collaboration with client stakeholders to support business objectives and long-term planning.