Sr. Facilities Manager, on-site

CBRE; New York (NY); On-site; USD 150,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan starting first day

Job summary

CBRE seeks a Senior Facilities Manager to lead two large-scale office buildings in New York City for a premier client in the Technology, Media & Telecommunications sector. You will drive operational excellence, manage budgets, and lead a team to deliver a best-in-class workplace experience.

The role requires strong communication, vendor management, and strategic collaboration with client stakeholders to support business objectives and long-term planning.

Qualifications

• Bachelor’s degree preferred with 5+ years in facilities management or related field.
• Experience managing soft service programs and vendors (janitorial, reception, conference services, mail services, pantry operations, and other workplace support functions).
• Proven ability to manage budgets, track expenses, review invoices, and support financial reporting and forecasting activities.
• Demonstrated success leading, coaching, and developing teams while fostering a culture of accountability, customer service, and operational excellence.
• Strong client relationship management skills with the ability to influence stakeholders, navigate complex situations, and deliver exceptional service.

Responsibilities

• Lead the delivery of workplace and soft services across the portfolio, ensuring an exceptional experience for employees, visitors, and client stakeholders.
• Manage and oversee vendor performance for services including janitorial, mail services, reception, conference services, pantry, landscaping, pest control, and other workplace support functions.
• Build strong relationships with client stakeholders through regular communication, business reviews, and proactive resolution of service-related issues.
• Drive service excellence by establishing performance standards, monitoring key metrics, and implementing continuous improvement initiatives.
• Manage operating budgets, track expenses, review invoices, and support financial reporting to ensure services are delivered efficiently and within budget.
• Conduct routine site inspections to evaluate service quality, workplace conditions, and overall client satisfaction.
• Partner with landlords, property management teams, and internal stakeholders to coordinate facilities-related activities and workplace initiatives.
• Ensure compliance with company policies, environmental health and safety requirements, and applicable regulatory standards.
• Identify opportunities to enhance the workplace experience, improve operational efficiency, and elevate service delivery across the portfolio.
• Provide leadership, coaching, and development to onsite team members, fostering a culture of accountability, collaboration, and customer service excellence.
• Coordinate workplace events, occupancy initiatives, and employee engagement activities that support the client’s culture and business objectives.
• Serve as a trusted advisor to the client, balancing strategic priorities with day-to-day operational needs while delivering a best-in-class workplace experience.

Skills

Client relationship management

Communication & presentation

Leadership & coaching

Problem solving

Multitasking in fast-paced environment

Education

Bachelor’s degree preferred

Tools

Outlook

Excel

PowerPoint

Word

Job description

About The Role

Ready to make an impact? Lead facilities operations for a high-profile, 1.4 million square footcorporate portfolio in New York City. As a Senior Facilities Manager with CBRE, you’ll serve as the strategic leader overseeing two large-scale office buildings for a premier client in the Technology, Media & Telecommunications (TMT) sector. In this highly visible role, you’ll be responsible for driving operational excellence, delivering an exceptional workplace experience, and ensuring the highest standards of service across the portfolio. You’ll lead vendor operations, manage financial performance, oversee compliance initiatives, and partner closely with client stakeholders to support business objectives and long-term planning. We’re seeking a proactive, customer-focused leader who thrives in a fast-paced environment and can effectively balance strategic priorities with day-to-day operational demands. The ideal candidate is a strong communicator, skilled relationship builder, and trusted advisor who can influence stakeholders, solve complex challenges, and continuously enhance facilities performance. This is an opportunity to make a significant impact within a dynamic, mission‑critical environment while leading one of CBRE’s premier client accounts.

What You’ll Do

• Lead the delivery of workplace and soft services across the portfolio, ensuring an exceptional experience for employees, visitors, and client stakeholders.
• Manage and oversee vendor performance for services including janitorial, mail services, reception, conference services, pantry, landscaping, pest control, and other workplace support functions.
• Build strong relationships with client stakeholders through regular communication, business reviews, and proactive resolution of service‑related issues.
• Drive service excellence by establishing performance standards, monitoring key metrics, and implementing continuous improvement initiatives.
• Manage operating budgets, track expenses, review invoices, and support financial reporting to ensure services are delivered efficiently and within budget.
• Conduct routine site inspections to evaluate service quality, workplace conditions, and overall client satisfaction.
• Partner with landlords, property management teams, and internal stakeholders to coordinate facilities‑related activities and workplace initiatives.
• Ensure compliance with company policies, environmental health and safety requirements, and applicable regulatory standards.
• Identify opportunities to enhance the workplace experience, improve operational efficiency, and elevate service delivery across the portfolio.
• Provide leadership, coaching, and development to onsite team members, fostering a culture of accountability, collaboration, and customer service excellence.
• Coordinate workplace events, occupancy initiatives, and employee engagement activities that support the client’s culture and business objectives.
• Serve as a trusted advisor to the client, balancing strategic priorities with day‑to‑day operational needs while delivering a best‑in‑class workplace experience.

What You’ll Need

• Bachelor’s degree preferred with 5+ years of experience in facilities management, workplace experience, hospitality, property management, or a related field. A combination of education and experience will be considered in lieu of a degree.
• Experience managing soft service programs and vendors, including janitorial, reception, conference services, mail services, pantry operations, and other workplace support functions.
• Proven ability to manage budgets, track expenses, review invoices, and support financial reporting and forecasting activities.
• Demonstrated success leading, coaching, and developing teams while fostering a culture of accountability, customer service, and operational excellence.
• Strong client relationship management skills with the ability to influence stakeholders, navigate complex situations, and deliver exceptional service.
• Excellent communication and presentation skills, including the ability to effectively convey information to employees, vendors, clients, and senior leadership.
• Experience managing multiple priorities in a fast‑paced, high‑profile corporate environment.
• Proficiency with Microsoft Office Suite, particularly Outlook, Excel, Word, and PowerPoint.
• Strong organizational, problem‑solving, and critical‑thinking skills with a proactive approach to identifying and implementing improvements.
• Professional certifications such as IFMA, FMP, SFP, or BOMA designations are preferred.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why CBRE?

Competitive Benefits

CBRE offers a comprehensive benefits package including medical, dental, and vision insurance, life insurance, disability coverage, and a 401(k) plan starting the first day of the month following your start date.

Professional Development

We are committed to investing in our employees' growth and development through training programs, certifications, and mentorship opportunities.

Career Advancement

CBRE is a global leader in commercial real estate services, providing ample opportunities for career progression and advancement within the company.

New York Residents

New York Residents: CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Sr. Facilities Manager position is $150,000 annually and the maximum salary for the Sr. Facilities Manager position is $160,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.

Equal Employment Opportunity

CBRE is an equal opportunity employer that values diversity. We have a long‑standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).