Senior Facilities Coordinator – Multisite Operations

EMCOR Group; Norristown (Montgomery County); Ibrido; USD 48.000 - 64.000; Tempo pieno

Descrizione del lavoro

EMCOR Group in Norristown, PA, is seeking a Lead Facilities Coordinator to help manage day-to-day service delivery, coordinate subcontractors, and act as backup contact between clients and account management. The role emphasizes timely responses and quality service.

You will train other coordinators, resolve escalations, and maintain strong client relationships across multi-site operations. Hybrid work schedule and office/remote work flexibility are offered.

Competenze

• HS Diploma. Some college preferred.
• Minimum 2-3 years working in a high-volume, fast-paced customer service role.
• Experience in landscaping/snow removal or other facilities maintenance roles preferred.
• English required. Spanish a plus.
• Intermediate/Advanced proficiency in Microsoft Excel, Word, Outlook.
• Previous CRM experience preferred.
• Strong listening, verbal, and written communication skills.

Mansioni

• Assign subcontractors to services, create/update work orders, manage subcontractor scheduling and performance of routine, periodic, and “on demand” services.
• Assist in the training and development of a team of Facility Coordinators.
• Resolve service and payment issues with subcontractors, providing triage as necessary. Act as an additional resource for client(s), subcontractors, and internal partners to solve problems before they become escalations.
• Build and maintain appropriate working relationships with client(s) and subcontractors. Demonstrate exceptional customer service.
• Additional duties as assigned by management.

Conoscenze

English (proficient)

CRM software

Microsoft Excel

Microsoft Word

Microsoft Outlook

Customer service

Communication skills

Multitasking

Team training

Formazione

HS Diploma

Some college

Strumenti

CRM software

Descrizione del lavoro

EMCOR Group in Norristown, PA, is seeking a Lead Facilities Coordinator to help manage day-to-day service delivery, coordinate subcontractors, and act as backup contact between clients and account management. The role emphasizes timely responses and quality service.

You will train other coordinators, resolve escalations, and maintain strong client relationships across multi-site operations. Hybrid work schedule and office/remote work flexibility are offered.