Lead Facility Coordinator - Exterior Services

EMCOR Group, Inc.; Norristown (Montgomery County); Hybrid; USD 52,000 - 72,000; Full time

Job summary

EMCOR Group, Inc. is seeking a Lead Facilities Coordinator to manage day-to-day activities of a service delivery team, coordinate subcontracted services, and ensure timely response to client requests.

The role supports training and development of colleagues and serves as a backup contact between clients and EMCOR Account Management. Ideal candidates have 2–3 years in fast-paced customer service, experience in facilities maintenance, and strong Excel/CRM skills to manage work orders, schedules,

Qualifications

• High school diploma required; some college preferred.
• Minimum 2–3 years in a high-volume, fast-paced customer service role.
• Experience in facilities maintenance roles (landscaping/snow removal) preferred.

Responsibilities

• Assign subcontractors to services, create/update work orders and manage scheduling.
• Train and develop a team of Facility Coordinators.
• Resolve service and payment issues with subcontractors and triage escalations.
• Build and maintain strong relationships with clients and subcontractors; provide excellent customer service.

Skills

Excel

CRM

Customer service

Communication

Multitasking

Education

HS Diploma

Some college

Tools

Microsoft Excel

CRM software

Outlook

Job description

About Us

We specialize in providing non-core, mission critical facilities maintenance and management services to large organizations with geographically dispersed properties in various industries such as retail, restaurants, banking, telecommunications, and others with multi-location business operations.

Job Summary

The Lead Facilities Coordinator will assist in the management of the day-to-day activities and performance of a service delivery team that meets and exceeds customer expectations. The Lead Facilities Coordinator serves as a backup operational point of contact between client(s) and EMCOR Account Management. This role is responsible for ensuring that subcontracted services are coordinated efficiently and effectively and for responding to customer service requests in a complete and timely manner. The Lead Facilities Coordinator also assists in the training and development of other team members.

Essential Duties & Responsibilities

Assign subcontractors to services, create/update work orders, manage subcontractor scheduling and performance of routine, periodic, and “on demand” services.

Assist in the training and development of a team of Facility Coordinators.

Resolve service and payment issues with subcontractors, providing triage as necessary. Act as an additional resource for client(s), subcontractors, and internal partners to solve problems before they become escalations.

Build and maintain appropriate working relationships with client(s) and subcontractors. Demonstrate exceptional customer service.

Additional duties as assigned by management.

Qualifications

Education

(HS Diploma, Under/Graduate Degree, etc.)

HS Diploma. Some college preferred.

Business Experience

(prior years work/related experience)

Minimum 2-3 years working in a high-volume, fast-paced customer service role. Experience in landscaping/snow removal or other facilities maintenance roles preferred.

Licenses/Certifications

N/A

Language Skills

English required. Spanish a plus.

Technical Qualifications & Skills

Intermediate/Advanced proficiency in Microsoft Excel, Word, Outlook. Previous Customer Relationship Management (CRM) experience preferred.

Strong listening, verbal, and written communication skills.

Team-focused; demonstrates enthusiasm for training and supporting other team members.

Excellent critical thinking and problem-solving skills.

Ability to handle customer escalations using a sense of urgency and professionalism.

Flexibility and openness to change; Ability to thrive in a changing environment.

Goal-oriented and results-driven; strives to improve or meet a standard of excellence.

Ability to multitask, organize, and prioritize; Displays initiative.

Physical Demands

Must be able to operate a computer and phone for extended periods of time.

Work Environment

Must have flexibility in work schedule to serve a broad base of clients in multiple time zones with locations open seven days a week. Typical work schedule determined upon hire; hours may shift in winter months to accommodate expanded customer service hours. Must be able to work from office and remotely from home as needed.

Equal Opportunity Employer

As a leading provider of mechanicaland electrical construction, facilities services, and energy infrastructure,we offer employess a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and sucess.

Equal Oppurtunity Employer/Veterans/Disabled.

Affirmative Action Policy

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