Lead Facility Coordinator - Exterior Services

EMCOR Group; Norristown (Montgomery County); Hybrid; USD 48,000 - 64,000; Full time

Job summary

EMCOR Group in Norristown, PA, is seeking a Lead Facilities Coordinator to help manage day-to-day service delivery, coordinate subcontractors, and act as backup contact between clients and account management. The role emphasizes timely responses and quality service.

You will train other coordinators, resolve escalations, and maintain strong client relationships across multi-site operations. Hybrid work schedule and office/remote work flexibility are offered.

Qualifications

• HS Diploma. Some college preferred.
• Minimum 2-3 years working in a high-volume, fast-paced customer service role.
• Experience in landscaping/snow removal or other facilities maintenance roles preferred.
• English required. Spanish a plus.
• Intermediate/Advanced proficiency in Microsoft Excel, Word, Outlook.
• Previous CRM experience preferred.
• Strong listening, verbal, and written communication skills.

Responsibilities

• Assign subcontractors to services, create/update work orders, manage subcontractor scheduling and performance of routine, periodic, and “on demand” services.
• Assist in the training and development of a team of Facility Coordinators.
• Resolve service and payment issues with subcontractors, providing triage as necessary. Act as an additional resource for client(s), subcontractors, and internal partners to solve problems before they become escalations.
• Build and maintain appropriate working relationships with client(s) and subcontractors. Demonstrate exceptional customer service.
• Additional duties as assigned by management.

Skills

English (proficient)

CRM software

Microsoft Excel

Microsoft Word

Microsoft Outlook

Customer service

Communication skills

Multitasking

Team training

Education

HS Diploma

Some college

Tools

CRM software

Job description

About Us

We specialize in providing non-core, mission critical facilities maintenance and management services to large organizations with geographically dispersed properties in various industries such as retail, restaurants, banking, telecommunications, and others with multi-location business operations.

Job Summary

The Lead Facilities Coordinator will assist in the management of the day-to-day activities and performance of a service delivery team that meets and exceeds customer expectations. The Lead Facilities Coordinator serves as a backup operational point of contact between client(s) and EMCOR Account Management. This role is responsible for ensuring that subcontracted services are coordinated efficiently and effectively and for responding to customer service requests in a complete and timely manner. The Lead Facilities Coordinator also assists in the training and development of other team members.

Essential Duties & Responsibilities

Assign subcontractors to services, create/update work orders, manage subcontractor scheduling and performance of routine, periodic, and “on demand” services.

Assist in the training and development of a team of Facility Coordinators.

Resolve service and payment issues with subcontractors, providing triage as necessary. Act as an additional resource for client(s), subcontractors, and internal partners to solve problems before they become escalations.

Build and maintain appropriate working relationships with client(s) and subcontractors. Demonstrate exceptional customer service.

Additional duties as assigned by management.

Qualifications

Education

(HS Diploma, Under/Graduate Degree, etc.)

HS Diploma. Some college preferred.

Business Experience

(prior years work/related experience)

Minimum 2-3 years working in a high-volume, fast-paced customer service role.Experience in landscaping/snow removal or other facilities maintenance roles preferred.

Licenses/Certifications

N/A

Language Skills

English required. Spanish a plus.

Technical Qualifications & Skills

Intermediate/Advanced proficiency in Microsoft Excel, Word, Outlook. Previous Customer Relationship Management (CRM) experience preferred.

Strong listening, verbal, and written communication skills.

Team-focused; demonstrates enthusiasm for training and supporting other team members.

Excellent critical thinking and problem-solving skills.

Ability to handle customer escalations using a sense of urgency and professionalism.

Flexibility and openness to change; Ability to thrive in a changing environment.

Goal-oriented and results-driven; strives to improve or meet a standard of excellence.

Ability to multitask, organize, and prioritize; Displays initiative.

Physical Demands

Must be able to operate a computer and phone for extended periods of time.

Work Environment

Must have flexibility in work schedule to serve a broad base of clients in multiple time zones with locations open seven days a week. Typical work schedule determined upon hire; hours may shift in winter months to accommodate expanded customer service hours. Must be able to work from office and remotely from home as needed.

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

Affirmative Action Policy

Please review ourAffirmative Action Policy (https://emcorgroup.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=125203&hashed=-1299202606) .

Geographic Disclosure

#USM

Job Locations US-PA-Norristown

ID 2026-52726

Company USM, Inc.

Category Operations Services

Position Type Full-Time

Location Type Hybrid

Posted Date 2 weeks ago (9/30/2026 6:17 AM)