Senior Experience Researcher — UX Insights & Strategy

JPMorgan Chase & Co.; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

JPMorgan Chase & Co. in New York is seeking an experienced Experience Research Senior Associate to shape user experiences across Chase Home Lending products and services.

You will lead research studies, translate findings into actionable design recommendations, and partner with product, design, and engineering teams to guide strategy and execution. The role requires advanced mixed-methods expertise, including surveys, interviews, ethnography, and data analysis, with a track record of delivering

Qualifications

• 3+ years of experience in UX research using advanced methods.
• Proficient in quantitative and qualitative research including surveys and interviews.
• Strong understanding of UX design principles and ethnography.
• Ability to apply current research practices to inform designs.

Responsibilities

• Conduct and execute research studies using advanced methods to gather customer insights.
• Analyze data to identify patterns and inform UX decisions.
• Collaborate with cross-functional teams to integrate insights into product development.
• Contribute to experience research strategies and align craft with business goals.
• Stay current with industry trends and share insights with the team.

Skills

UX research

Survey design

Interview design

Data analysis

Cross-functional collaboration

Job description

JPMorgan Chase & Co. in New York is seeking an experienced Experience Research Senior Associate to shape user experiences across Chase Home Lending products and services.

You will lead research studies, translate findings into actionable design recommendations, and partner with product, design, and engineering teams to guide strategy and execution. The role requires advanced mixed-methods expertise, including surveys, interviews, ethnography, and data analysis, with a track record of delivering