Senior Experience Researcher — UX Insight Lead

J.P. Morgan; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health care coverage

On-site health centers

Retirement savings plan

Tuition reimbursement

Mental health support

Financial coaching

Discretionary incentive compensation

Job summary

Chase is seeking an Experience Research Senior Associate for Chase Home Lending. You will lead user experience research across products, translating insights into actionable design recommendations and working with cross-functional teams to shape product strategy and development.

The role emphasizes advanced research methods, both quantitative and qualitative, and staying abreast of industry trends to inform decisions and improve customer experiences.

Qualifications

• 3+ years of experience in generative and evaluative UX research using advanced methods.
• Proficiency in both quantitative and qualitative research including surveys, interviews, ethnography, and data analysis.
• Advanced knowledge of UX design principles and how ethnographic insights influence user experiences.
• Ability to review and apply current research practices to inform experience design.

Responsibilities

• Conduct and execute research studies using advanced methods to gather customer insights.
• Analyze data, identify patterns, and provide actionable recommendations to inform UX decisions.
• Collaborate with cross-functional teams to integrate insights into product development.
• Contribute to experience research strategies and align craft work with business goals and metrics.
• Stay current with industry trends and apply knowledge to team insights.

Skills

UX research methods

Quantitative & Qualitative analysis

Survey design

Interview design

Ethnography

Data synthesis & storytelling

Cross-functional collaboration

Job description

Chase is seeking an Experience Research Senior Associate for Chase Home Lending. You will lead user experience research across products, translating insights into actionable design recommendations and working with cross-functional teams to shape product strategy and development.

The role emphasizes advanced research methods, both quantitative and qualitative, and staying abreast of industry trends to inform decisions and improve customer experiences.