Senior Experience Researcher: User Insights & Strategy

Fairygodboss; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Chase is seeking an Experience Research Senior Associate in Chase Home Lending to shape user experiences across products. You will leverage advanced research methods and statistical insights to identify customer needs and translate them into actionable recommendations, influencing design and functionality.

Collaborate with cross-functional teams, guide research studies, and choose methods that best answer design questions, contributing to product decisions and measurable outcomes.

Qualifications

• 3+ years of experience or equivalent in generative and evaluative UX research.
• Proficiency in both quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis.
• Advanced knowledge of UX design principles and ethnographic influence on user experiences.
• Ability to review and apply current research practices to inform experience designs.

Responsibilities

• Conduct and execute research studies using advanced methods to gather customer insights.
• Analyze data to identify patterns and provide actionable recommendations for UX decisions.
• Collaborate with cross-functional teams to integrate insights into product development processes.
• Contribute to the creation and refinement of experience research strategies aligned with business goals and success metrics.
• Stay current with industry trends and apply knowledge to team insights.

Job description

Chase is seeking an Experience Research Senior Associate in Chase Home Lending to shape user experiences across products. You will leverage advanced research methods and statistical insights to identify customer needs and translate them into actionable recommendations, influencing design and functionality.

Collaborate with cross-functional teams, guide research studies, and choose methods that best answer design questions, contributing to product decisions and measurable outcomes.