Senior Experience Researcher – FinTech UX & Strategy

JPMorgan Chase & Co.; Whitewater (CO); On-site; USD 100,000 - 140,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Senior Experience Research Associate in Connected Commerce - Banking Payments to shape user experiences across products and services. You will lead research studies, analyze data, and translate insights into actionable recommendations for design and product teams.

The role emphasizes advancing research strategies and aligning with business goals. The ideal candidate has 3+ years of UX research experience, mastery of both qualitative and quantitative methods, and

Qualifications

• 3+ years of experience or equivalent in generative and evaluative UX research.
• Proficiency in both quantitative and qualitative research methods (surveys, interviews, ethnography).
• Advanced knowledge of UX design principles and ethnographic influence on experiences.
• Ability to apply current research practices to inform experience designs.

Responsibilities

• Conduct and execute research studies using advanced methods (surveys, interviews, ethnography, quantitative/qualitative techniques).
• Analyze and interpret data to identify patterns and inform UX design decisions.
• Collaborate with cross-functional teams to integrate insights into product development.
• Contribute to experience research strategies aligned with business goals and metrics.
• Stay current with industry trends and apply insights to the team.

Skills

UX research

Qualitative methods

Quantitative methods

Stakeholder collaboration

Ethnography

Education

Master's or PhD in a field with advanced research training

Job description

JPMorgan Chase & Co. is seeking a Senior Experience Research Associate in Connected Commerce - Banking Payments to shape user experiences across products and services. You will lead research studies, analyze data, and translate insights into actionable recommendations for design and product teams.

The role emphasizes advancing research strategies and aligning with business goals. The ideal candidate has 3+ years of UX research experience, mastery of both qualitative and quantitative methods, and