Senior Experience Researcher – Employee Experience

JPMorgan Chase & Co.; Jersey City (NJ); On-site; USD 120,000 - 180,000; Full time

Job summary

JPMorgan Chase & Co. in Jersey City seeks an Experience Research Senior Associate to shape user experiences across products and services. You will lead studies using advanced methods, synthesize findings, and translate insights into actionable design recommendations, collaborating with product and design teams.

The role emphasizes digital ethnography, mixed-methods research, and staying current with AI-enabled research trends to inform decisions and drive customer satisfaction.

Qualifications

• Formal training or certification on experience research concepts and 3+ years applied experience
• 3+ years of experience in generative and evaluative user experience research
• Proficiency in both quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis
• Advanced knowledge of user experience design principles and ethnographic influence on experiences
• Understanding of current research practices and AI-assisted methodologies
• Awareness of AI ethics, privacy, human in the loop, and accountability

Responsibilities

• Conduct and execute research studies using surveys, interviews, ethnography, and quantitative and qualitative techniques to gather customer insights
• Analyze and interpret data, identify patterns and trends, and provide actionable recommendations for UX design decisions
• Collaborate with cross-functional teams to integrate insights into product development processes
• Contribute to experience research strategies and align craft work with business goals and metrics
• Stay current with industry trends and AI/ML developments relevant to research

Skills

UX Research

Generative Research

Qualitative Methods

Quantitative Methods

AI-assisted Research

SDLC Awareness

Communication

Stakeholder Collaboration

Education

Master's Degree or equivalent

Job description

JPMorgan Chase & Co. in Jersey City seeks an Experience Research Senior Associate to shape user experiences across products and services. You will lead studies using advanced methods, synthesize findings, and translate insights into actionable design recommendations, collaborating with product and design teams.

The role emphasizes digital ethnography, mixed-methods research, and staying current with AI-enabled research trends to inform decisions and drive customer satisfaction.