Experience Research Lead – Digital Ethnography

J.P. Morgan; New York (NY); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Health care

On-site wellness centers

Retirement plan

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorganChase in New York seeks an experienced Experience Research Senior Associate within Corporate Employee Experience to shape user experiences across products through advanced research methods and cross-functional collaboration.

You will lead studies, synthesize insights, and inform design decisions while staying ahead of AI/ML trends in research. This role focuses on improving employee engagement and product outcomes across the organization.

Qualifications

• Formal training or certification on experience research concepts and 3+ years applied experience.
• Proficiency in both quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis.
• Advanced knowledge of user experience design principles with ethnography influence.

Responsibilities

• Conduct and execute research studies using advanced methods, such as surveys, interviews, ethnography, and quantitative and qualitative techniques, to gather customer insights.
• Analyze and interpret data, identify patterns and trends, and provide actionable recommendations to inform user experience design decisions and facilitate improvements in customer satisfaction and engagement.
• Collaborate with cross-functional teams to ensure the integration of user insights into product development processes based on research findings.
• Contribute to the creation and refinement of experience research strategies and connect craft work to business goals and success metrics, taking into consideration downstream implications.
• Stay current with industry trends and incorporate knowledge into team insights.
• Demonstrate interest in and understanding of current trends in AI/ML and data processing.

Skills

Experience research methods

Quantitative analysis

Qualitative analysis

AI-assisted research

SDLC familiarity

Education

Master's degree in a relevant field

Tools

Usability testing

Ethnography

Surveys

Interviews

Heuristic evaluation

Job description

JPMorganChase in New York seeks an experienced Experience Research Senior Associate within Corporate Employee Experience to shape user experiences across products through advanced research methods and cross-functional collaboration.

You will lead studies, synthesize insights, and inform design decisions while staying ahead of AI/ML trends in research. This role focuses on improving employee engagement and product outcomes across the organization.