Senior Experience Designer - AI & Conversational UX

Accenture

Saint Petersburg (FL)

On-site

USD 90,000 - 150,000

Full time

13 days ago
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Job summary

Accenture Song is hiring an Experience Designer to shape how people interact with AI-powered customer service products. You will blend UI/UX and product design with GenAI, working with cross-functional teams to craft screen-based and conversational experiences that feel trustworthy and human.

Join a multidisciplinary group of service designers, product designers, AI engineers, and CX strategists to design end-to-end customer journeys at enterprise scale and deliver measurable impact.

Qualifications

  • 3+ years delivering UI/UX or product design for screen-based digital products.
  • 1+ years designing conversational or AI-driven experiences.
  • 2+ years owning 2–3 end-to-end design initiatives, from discovery to execution.
  • 2+ years using Figma for production work (components, variants, auto-layout, prototyping).
  • 2+ years collaborating with 3+ cross-functional roles in agile environments.

Responsibilities

  • Own end-to-end UX and product design for AI-powered customer service solutions, from discovery to high-fidelity prototypes.
  • Design screen-based interfaces for chat experiences, agent dashboards, escalation workflows, and self-service tools.
  • Translate AI behaviors into transparent, controllable user experiences.
  • Partner with product managers, AI/NLP engineers, and CX strategists to align design with system behavior.
  • Plan usability testing, synthesize insights, and iterate designs based on evidence.
  • Contribute to AI-native design systems with accessible UI patterns and human-in-the-loop interactions.
  • Collaborate to ensure cohesive end-to-end customer journeys across touchpoints.
  • Advocate for inclusive, accessible design for AI-generated content and interactions.

Skills

UI/UX design
Product design
Conversational/AI design
End-to-end design ownership
Cross-functional collaboration

Tools

Figma

Job description

Accenture Song is hiring an Experience Designer to shape how people interact with AI-powered customer service products. You will blend UI/UX and product design with GenAI, working with cross-functional teams to craft screen-based and conversational experiences that feel trustworthy and human.

Join a multidisciplinary group of service designers, product designers, AI engineers, and CX strategists to design end-to-end customer journeys at enterprise scale and deliver measurable impact.

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