Senior Experience Designer - AI & Conversational UX

Accenture; Saint Petersburg (FL); On-site; USD 90,000 - 150,000; Full time

Job summary

Accenture Song is hiring an Experience Designer to shape how people interact with AI-powered customer service products. You will blend UI/UX and product design with GenAI, working with cross-functional teams to craft screen-based and conversational experiences that feel trustworthy and human.

Join a multidisciplinary group of service designers, product designers, AI engineers, and CX strategists to design end-to-end customer journeys at enterprise scale and deliver measurable impact.

Qualifications

• 3+ years delivering UI/UX or product design for screen-based digital products.
• 1+ years designing conversational or AI-driven experiences.
• 2+ years owning 2–3 end-to-end design initiatives, from discovery to execution.
• 2+ years using Figma for production work (components, variants, auto-layout, prototyping).
• 2+ years collaborating with 3+ cross-functional roles in agile environments.

Responsibilities

• Own end-to-end UX and product design for AI-powered customer service solutions, from discovery to high-fidelity prototypes.
• Design screen-based interfaces for chat experiences, agent dashboards, escalation workflows, and self-service tools.
• Translate AI behaviors into transparent, controllable user experiences.
• Partner with product managers, AI/NLP engineers, and CX strategists to align design with system behavior.
• Plan usability testing, synthesize insights, and iterate designs based on evidence.
• Contribute to AI-native design systems with accessible UI patterns and human-in-the-loop interactions.
• Collaborate to ensure cohesive end-to-end customer journeys across touchpoints.
• Advocate for inclusive, accessible design for AI-generated content and interactions.

Skills

UI/UX design

Product design

Conversational/AI design

End-to-end design ownership

Cross-functional collaboration

Tools

Figma

Job description

Accenture Song is hiring an Experience Designer to shape how people interact with AI-powered customer service products. You will blend UI/UX and product design with GenAI, working with cross-functional teams to craft screen-based and conversational experiences that feel trustworthy and human.

Join a multidisciplinary group of service designers, product designers, AI engineers, and CX strategists to design end-to-end customer journeys at enterprise scale and deliver measurable impact.