Senior Experience Designer — AI, Conversation & Product

Accenture; Cincinnati (OH); On-site; USD 59,000 - 165,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability insurance

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture is seeking an Experience Designer to shape how people interact with AI-powered customer service products. You will blend UI/UX foundations with GenAI work, focusing on screen-based and conversational experiences that feel intuitive and trustworthy.

You’ll collaborate with designers, engineers, and CX strategists to create enterprise-scale, measurable impact and contribute to AI-native design systems that prioritize accessibility and inclusivity.

Qualifications

• 3+ years delivering UI/UX or product design for screen-based digital products (web/mobile).
• 1+ years designing conversational or AI-driven experiences (e.g., chatbots, virtual agents, voice).
• 2+ years owning 2–3 end-to-end product/service design initiatives from discovery to high-fidelity execution.
• 2+ years hands-on experience using Figma for production work with components, variants, auto-layout, interactive prototyping.
• 2+ years collaborating with 3+ cross-functional roles in agile delivery environments.

Responsibilities

• Own end-to-end UX and product design for AI-powered customer service solutions.
• Design screen-based interfaces for chat experiences, agent dashboards, escalation workflows, and self-service tools.
• Translate complex AI behaviors into clear, transparent user experiences.
• Partner with product managers, AI/NLP engineers, and CX strategists to align design with system behavior.
• Plan usability testing, synthesize insights, and iterate designs based on evidence.
• Contribute to AI-native design systems, including accessibility patterns and human-in-the-loop interactions.
• Collaborate to ensure cohesive end-to-end customer journeys across touchpoints.
• Advocate for inclusive, accessible design across AI-generated content.

Skills

UI/UX design

AI/conversational design

End-to-end product design

Figma proficiency

Cross-functional collaboration

Education

Bachelor's degree in design/HCI/cognitive science or related field

Tools

Figma

Job description

Accenture is seeking an Experience Designer to shape how people interact with AI-powered customer service products. You will blend UI/UX foundations with GenAI work, focusing on screen-based and conversational experiences that feel intuitive and trustworthy.

You’ll collaborate with designers, engineers, and CX strategists to create enterprise-scale, measurable impact and contribute to AI-native design systems that prioritize accessibility and inclusivity.