Senior Experience Architect: Public Sector Innovator

Leadout Capital; Maryland; On-site; USD 150,000 - 190,000; Full time

Job summary

Leadout Capital seeks a Senior Experience Architect to ensure delivery excellence across Salesforce Professional Services. You will guide design strategy, conduct user research, and lead end-to-end experience design activities for public sector engagements, aligning stakeholders and driving adoption.

You will collaborate with multi-disciplinary teams, promote inclusive and accessible designs, and contribute to design governance for scalable platform experiences within enterprise ecosystems.

Qualifications

• 8+ years of customer-facing experience leading design teams on complex experience-led engagements.
• Strong knowledge of Experience Design principles, methods, and tooling.

Responsibilities

• Serve as trusted advisor to customers on change management and improvements.
• Perform research to identify customer needs and design opportunities across complex transformations.
• Lead experience design activities across project lifecycles, including interviews, flows, wireframes, and prototypes.
• Drive stakeholder alignment and collaboration across functions and customers.

Skills

Team leadership

Stakeholder management

Public sector experience

Change management

User research

Design thinking

Education

BA/BS or MA/MS in a related field

Tools

Salesforce

Job description

Leadout Capital seeks a Senior Experience Architect to ensure delivery excellence across Salesforce Professional Services. You will guide design strategy, conduct user research, and lead end-to-end experience design activities for public sector engagements, aligning stakeholders and driving adoption.

You will collaborate with multi-disciplinary teams, promote inclusive and accessible designs, and contribute to design governance for scalable platform experiences within enterprise ecosystems.