Senior Experience Architect | Public Sector Design Lead

Salesforce; Maryland; On-site; USD 173,000 - 260,000; Full time

Job summary

Salesforce is seeking a Senior Experience Architect within Experience Services Competency of Salesforce Professional Services. You will ensure delivery excellence across customer engagements, lead design activities, and collaborate with cross‑functional teams to deliver scalable enterprise experiences.

8+ years in customer‑facing design leadership and public sector experience are preferred. You will drive design strategy, usability testing, accessibility, and stakeholder alignment while

Qualifications

• Experience leading Experience Design/User Experience workstreams.
• Deep knowledge of Experience Design principles, methodologies, and tools.
• Experience architecting scalable, integrated platform experiences in complex enterprise ecosystems.
• Application of AI tools in services delivery.

Responsibilities

• Serve as trusted advisor on change management and improvement opportunities.
• Perform and distill research to identify customer needs and opportunities.
• Develop and execute holistic design strategies for transformation initiatives.
• Lead experience design activities across project lifecycles, including interviews and design collaboration.
• Produce user flows, wireframes, prototypes, and design specs.
• Guide research, interaction, and visual design across Salesforce platform and platform guidelines.
• Conduct design validation and user testing with end users.
• Create inclusive designs and advocate accessibility.
• Present concepts clearly and support design decisions.
• Raise overall quality of design artifacts.

Skills

Experience Design Leadership

Public Sector Consulting

User Research

Stakeholder Management

Team Leadership

Figma

Salesforce Lightning Design System

Prototyping

Communication

Agile

Education

BA/BS or MA/MS in related field

Tools

Salesforce

Job description

Salesforce is seeking a Senior Experience Architect within Experience Services Competency of Salesforce Professional Services. You will ensure delivery excellence across customer engagements, lead design activities, and collaborate with cross‑functional teams to deliver scalable enterprise experiences.

8+ years in customer‑facing design leadership and public sector experience are preferred. You will drive design strategy, usability testing, accessibility, and stakeholder alignment while