Senior Executive Housekeeper — Lead Hotel Operations

Residence Inn West Orange; West Orange (NJ); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

TELUS Health access

Travel Discounts

Employee Assistance and Wellness

Job summary

Residence Inn West Orange is seeking an Executive Housekeeper to manage housekeeping operations in line with guest service, quality, and sustainability standards. The position offers a potential career path to Area Executive Housekeeper, Assistant General Manager, and General Manager.

The role requires supervising associates, ensuring cleanliness and safety of guest rooms and public areas, and driving guest satisfaction through effective staff performance and policy implementation.

Qualifications

• High School diploma or equivalent preferred.
• Two years previous housekeeping supervisor experience required.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
• Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.
• Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
• Prepare schedules based upon occupancy and assign duties to workers and schedule shifts or notify vendor of weekly staffing needs.
• Take inventory and submit periodic inventory orders to insure supplies are purchased in a timely manner.
• Prepare required paperwork pertaining to departmental functions.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Develop and implement policies and procedures for the operation of the department or the hotel.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
• Perform other duties as requested by management.

Job description

Residence Inn West Orange is seeking an Executive Housekeeper to manage housekeeping operations in line with guest service, quality, and sustainability standards. The position offers a potential career path to Area Executive Housekeeper, Assistant General Manager, and General Manager.

The role requires supervising associates, ensuring cleanliness and safety of guest rooms and public areas, and driving guest satisfaction through effective staff performance and policy implementation.