Executive Housekeeper

Residence Inn by Marriott Danbury; Danbury (CT); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading hospitality brand in Danbury is seeking an Executive Housekeeper to manage housekeeping operations, ensuring high standards of cleanliness and guest satisfaction. The role involves supervising associates, conducting inspections, and maintaining inventory, with expectations for leadership and previous supervisory experience in housekeeping. This position will require the flexibility to work various schedules including weekends and holidays, contributing to a commitment to excellence and guest services.

Qualifications

• Previous housekeeping supervisory experience is required.
• Ability to meet the physical demands of the job including lifting up to 25 pounds.

Responsibilities

• Manage housekeeping operations to align with guest service standards.
• Train and support associates to meet brand and hotel standards.
• Inspect guest rooms and public areas for cleanliness.

Skills

Housekeeping management

Team leadership

Inventory management

Guest service handling

Education

High School diploma or equivalent

Job description

Opportunity

Executive Housekeeper. Manage housekeeping operations in accordance with established guest service, quality and sustainability standards.

Potential Career Path

Area Executive Housekeeper – Assistant General Manager – General Manager

Essential Job Functions

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
• Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.
• Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
• Prepare schedules based upon occupancy and assign duties to workers and schedule shifts or notify vendor of weekly staffing needs.
• Take inventory and submit periodic inventory orders to insure supplies are purchased in a timely manner.
• Prepare required paperwork pertaining to departmental functions.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Develop and implement policies and procedures for the operation of the department or the hotel.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
• Perform other duties as requested by management.

Position Requirements

• High School diploma or equivalent preferred.
• Two years previous housekeeping supervisor experience required.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It