Senior Event Technology Director

Encore; Rosemont (IL); On-site; USD 56,000 - 73,000; Full time

Job summary

Encore seeks a Director, Event Technology II in Rosemont, IL to drive revenue and profitability for assigned locations. You will lead a team to deliver world-class service, manage venue relationships, and oversee event tech operations from scheduling to equipment setup.

The role emphasizes profitability, continuous improvement, and collaboration with regional management to maximize event outcomes and client satisfaction.

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• 3+ years of audio-visual experience.
• 2+ years of operations/supervisory experience.
• 3+ years of customer service or hospitality experience preferred.
• Sales experience is a plus.

Responsibilities

• Drive profitable operations with focus on revenue maximization and cost control.
• Manage location P&L and develop action plans to address deficiencies and grow the business.
• Oversee daily floor operations including scheduling and equipment setups, and ensure timely delivery per client/venue specs.
• Prepare and present quotes and proposals, attend site visits, and support the customer event experience.
• Deliver world-class service by building relationships with customers and venue personnel.

Skills

Audio-visual experience

Operations supervision

Customer service

Sales experience

Education

Bachelor’s degree preferred or equivalent experience

Job description

Encore seeks a Director, Event Technology II in Rosemont, IL to drive revenue and profitability for assigned locations. You will lead a team to deliver world-class service, manage venue relationships, and oversee event tech operations from scheduling to equipment setup.

The role emphasizes profitability, continuous improvement, and collaboration with regional management to maximize event outcomes and client satisfaction.