Senior Event AV Specialist

Encore Global; Harbor Pines (CA); On-site; USD 28,000 - 47,000; Full time

Job summary

Encore Global is seeking a Technical Specialist to manage the setup and operation of mid-level production events in hospitality settings, ensuring top-tier client satisfaction and seamless technical execution.

The role covers equipment operation, maintenance, and on-site supervision, with a focus on safety, collaboration with hotel teams, and continuous development of technical skills across staff.

Qualifications

• Bachelor’s Degree is preferred
• 3+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required
• 3-4 years of customer service or hospitality experience is preferred
• External applicants must meet/validate and achieve/complete all training and certifications required for this position within 60 days of start date
• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program
• Ability to interact professionally and effectively with a diverse work force, customer base and senior level management
• Must be able to lift 50 lbs.

Responsibilities

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment
• Troubleshoots technical issues and resolve problems quickly
• Complies with all Company security and safety measures
• Ensures equipment is secure from theft and/or damage
• Provides excellent service and strives to exceed the expectations and needs of internal and external customers
• Maintains a positive relationship with all clients through effective communication
• Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction
• Understands and fosters the hotel/client relationship
• Creates an atmosphere that fosters the development of technical and leadership skills in other employees
• Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed
• Develops self as subject matter expert in discipline of specialty
• Stays current with technology and industry trends
• Performs advanced work (pre/during/post event) with operations team members
• Supervises and directs other technicians during an event
• Assists team with proper security, storage, inventory, transportation, and maintenance of equipment
• Performs inventory and forecasting of equipment needs

Skills

Customer service

Technical troubleshooting

Equipment setup

Communication

Education

Bachelor’s Degree

Tools

Audio equipment

Lighting equipment

Projection equipment

Video equipment

Job description

Encore Global is seeking a Technical Specialist to manage the setup and operation of mid-level production events in hospitality settings, ensuring top-tier client satisfaction and seamless technical execution.

The role covers equipment operation, maintenance, and on-site supervision, with a focus on safety, collaboration with hotel teams, and continuous development of technical skills across staff.