Senior Event AV Lead - World-Class Service

Encore; Maryland; On-site; USD 26,174 - 33,062; Full time

Job summary

Encore is seeking a Technical Lead to oversee the setup and operation of audiovisual systems for hospitality events. This role ensures seamless delivery, responsive troubleshooting, and outstanding guest satisfaction on-site.

Ideal candidates have 2–3+ years of AV experience, a high school diploma (associate degree preferred), and a valid driver's license. The position involves mentoring technicians and coordinating with clients, venues, and Encore systems.

Qualifications

• High school diploma required; Associate’s degree preferred.
• 2-3+ years of hospitality or customer service experience preferred.
• 2-3+ years of audio‑visual experience required.

Responsibilities

• Set up, operate, and breakdown audiovisual equipment for events.
• Troubleshoot technical issues and resolve problems promptly.
• Ensure compliance with company security and safety measures.
• Maintain strong client relationships and communicate effectively.
• Coordinate with hotel staff and clients; assist with invoices as needed.

Skills

Customer service

Technical troubleshooting

Leadership

Education

High school diploma

Associate’s degree

Tools

AV equipment

Event technology software

Job description

Encore is seeking a Technical Lead to oversee the setup and operation of audiovisual systems for hospitality events. This role ensures seamless delivery, responsive troubleshooting, and outstanding guest satisfaction on-site.

Ideal candidates have 2–3+ years of AV experience, a high school diploma (associate degree preferred), and a valid driver's license. The position involves mentoring technicians and coordinating with clients, venues, and Encore systems.