Senior Event AV Lead - Hospitality & Events

Encore Global; Bethlehem (Northampton County); Hybrid; USD 23,000 - 30,000; Full time

Job summary

Encore Global seeks a Technical Lead to set up and operate audiovisual systems in hospitality environments, ensuring client satisfaction and professional service.

You will troubleshoot issues, mentor junior technicians, and coordinate with venue staff while ensuring accurate system documentation and adherence to company processes. A HS diploma plus 2–3 years in AV/hospitality is required, with a valid driver’s license and ability to lift up to 50 lbs.

Qualifications

• High school diploma required; Associate’s degree preferred.
• 2-3+ years of customer service or hospitality experience preferred.
• 2-3+ years of audio-visual experience required.
• Valid driver’s license required for roles that may operate company vehicles.

Responsibilities

• Set up, operate, and break down intermediate AV equipment accurately and timely.
• Troubleshoot technical issues and resolve problems quickly.
• Maintain security and safety measures for equipment and ensure client satisfaction.
• Mentor and coach other technicians; communicate effectively with clients and venue staff.

Skills

Customer service

Hospitality

Leadership

Communication

Education

High school diploma

Associate degree preferred

Tools

Encore systems

Job description

Encore Global seeks a Technical Lead to set up and operate audiovisual systems in hospitality environments, ensuring client satisfaction and professional service.

You will troubleshoot issues, mentor junior technicians, and coordinate with venue staff while ensuring accurate system documentation and adherence to company processes. A HS diploma plus 2–3 years in AV/hospitality is required, with a valid driver’s license and ability to lift up to 50 lbs.