Senior EV Field Service Technician

Watershed; Phoenix (AZ); Hybrid; USD 40,000 - 75,000; Full time

Benefits offered by this job

401(k) Plan

Employee Stock Purchase Program

Paid vacation

Job summary

Rivian is seeking an experienced Senior Field Service Technician to act as a technical expert and leader in complex vehicle repairs and field operations. The role combines center-based work with remote support, travel to remote sites, and production plant assignments to provide advanced field assistance.

Ideal candidates bring 5–8+ years of automotive repair, HV experience, and leadership experience, along with strong safety and documentation discipline.

Qualifications

• High School Diploma, GED, or equivalent preferred.
• Graduation from an accredited automotive repair school or vocational program preferred.
• Ability to travel to regional locations or production plants as needed.
• State mechanic certifications where required by jurisdiction.

Responsibilities

• Perform bumper-to-bumper diagnostics, complex repairs, and inspections in service centers and field locations.
• Provide high-level diagnostic guidance and remote troubleshooting when possible.
• Coach, mentor, and train junior technicians and cross-functional partners.
• Use advanced diagnostic tools to resolve HV, LV, and network faults.
• Document outcomes and provide root-cause analysis for field service leadership.
• Engage professionally with customers and internal teams during escalations.

Skills

High voltage diagnostics

Diagnostics & repair

Leadership & mentoring

Cross-functional collaboration

Technical troubleshooting

Education

High School Diploma or GED

Automotive repair school graduation

Tools

PICO-Scope

PCAN

Kavaser Memorator

breakout boxes

Job description

Rivian is seeking an experienced Senior Field Service Technician to act as a technical expert and leader in complex vehicle repairs and field operations. The role combines center-based work with remote support, travel to remote sites, and production plant assignments to provide advanced field assistance.

Ideal candidates bring 5–8+ years of automotive repair, HV experience, and leadership experience, along with strong safety and documentation discipline.