Senior Epic Grand Central Advisor - Managed Services

Healthtech Inc; Northern (KY); Hybrid; USD 120,000 - 150,000; Full time

Job summary

Nordic is seeking a Senior Application Advisor - Managed Services to provide expert Epic EHR design, build, testing and advanced troubleshooting for Nordic clients while mentoring other team members. This role requires deep knowledge of Epic modules and strong communication with stakeholders including IT and executive leadership.

You will troubleshoot, translate client needs into specifications, oversee onboarding, create documentation, and support on-call rotations with up to 10% travel.

Qualifications

• Post-secondary education or equivalent experience required.
• Epic Prelude certification and/or experience preferred, with a well-rounded understanding of application functionality and integration points.
• 5+ years of experience implementing, training, or supporting Epic modules.
• Demonstrated alignment with Nordic's core values (maxims).
• Proven problem-solving and technical skills.
• Excellent written and verbal communication skills, with the ability to simplify complex concepts and influence stakeholders at all levels, including C-suite.
• Proficiency with Microsoft Office applications.
• Strong attention to detail and organizational skills.
• Ability to work both independently and collaboratively within a team environment.
• Experience with ticketing systems and change management processes.
• Knowledge of ITIL processes, as well as prior management, project management, and system implementation experience preferred.
• Demonstrated sound judgment and appropriate escalation practices.

Responsibilities

• Provide expert Epic EHR design, build, testing and advanced troubleshooting services for Nordic clients.
• Oversee customer engagements and mentor Managed Services team members.
• Perform requirement analysis and translate needs into detailed specifications; perform system build and testing.
• Anticipate and manage impacts of changes to other applications and systems.
• Participate in onboarding new team members and orient them to client configurations and processes.
• Explain complex system setups to internal staff and customer leadership.
• Create documentation enabling consistent process execution.
• Identify opportunities to delegate work for team growth and provide guidance and oversight.
• Mentor and coach team members in technical and soft skills; provide timely feedback.

Skills

Epic Grand Central

RTE certification

Epic Prelude

Microsoft Office

Stakeholder communication

Education

Post-secondary education or equivalent experience

Tools

Microsoft Office

Job description

Nordic is seeking a Senior Application Advisor - Managed Services to provide expert Epic EHR design, build, testing and advanced troubleshooting for Nordic clients while mentoring other team members. This role requires deep knowledge of Epic modules and strong communication with stakeholders including IT and executive leadership.

You will troubleshoot, translate client needs into specifications, oversee onboarding, create documentation, and support on-call rotations with up to 10% travel.